Anna Glancies
Highlands Ranch
Summary
Results-driven professional with a strong background in customer service and team leadership. Known for resolving conflicts effectively and enhancing client satisfaction through proactive engagement and training.
Overview
27
27
years of professional experience
Work History
Assistant Branch Manager
Firstbank Of Colorado
Centennial
01.2022 - Current
- Assisted in managing daily branch operations and staff activities.
- Coordinated customer service initiatives that increased client satisfaction and retention.
- Trained new employees on bank policies and procedures for effective service.
- Monitored compliance with banking regulations and internal policies consistently.
- Oversaw cash handling procedures to ensure accuracy and security of funds.
- Fostered a collaborative team environment, enhancing employee engagement and productivity.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Built strong client rapport through tailored recommendations for financial products and services.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Bartender
Red Lobster Restaurant
Lone Tree
03.2017 - 03.2020
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Effectively multitasked within fast-paced environment.
- Oversaw inventory levels, ensuring timely restocking of supplies to minimize service delays.
- Trained new bartenders on procedures and customer service standards.
- Handled cash transactions and processed payments accurately, contributing to efficient financial operations.
- Ensured compliance with health and safety regulations in beverage preparation.
Assistant General Manager
Red Robin
La Quinta
06.2004 - 03.2017
- Managed daily store operations, scheduling and supervising staff to ensure smooth functioning.
- Trained and guided staff on procedures and policies, enhancing operational compliance.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Coordinated monthly budgets and managed profit and loss to consistently achieve margin targets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Lead Trainer opening three restaurant locations in California.
- Recognized as Team Member of the Year for outstanding performance in 2007.
Volunteer Mediator
Claremont Dispute Resolution Center
Claremont
06.1999 - 06.2004
- Facilitated constructive dialogue between disputing parties, leading to effective resolutions.
- Guided participants through mediation processes, enhancing understanding and fostering compliance.
- Conducted follow-up sessions to evaluate satisfaction and resolve outstanding issues.
- Maintained confidential records of all proceedings, discussions, and decisions reached.
Education
Some College (No Degree) - General Studies
Citrus College
Glendora, CASkills
- Sales management
- Customer service
- Team leadership
- Employee training
- Operational efficiency
- Compliance monitoring
- Attention to detail
- Time management
- Conflict resolution
Timeline
Assistant Branch Manager
Firstbank Of Colorado
01.2022 - Current
Bartender
Red Lobster Restaurant
03.2017 - 03.2020
Assistant General Manager
Red Robin
06.2004 - 03.2017
Volunteer Mediator
Claremont Dispute Resolution Center
06.1999 - 06.2004
Some College (No Degree) - General Studies
Citrus College