Anna Busteed
Colorado Springs
Summary
Demonstrated expertise at Rocky Mountain Crisis Partners in crisis intervention and client support, leveraging strong analytical skills and effective communication to enhance client outcomes. Skilled in service coordination and documentation accuracy, consistently improving response efficiency by 20% while fostering collaborative teamwork and conflict resolution in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Service Specialist
Opensity Solutions/Morrison Foerster
Denver
12.2025 - Current
- Coordinated and developed catering menus accommodating multiple dietary restrictions for weekly events, including social hours, meetings, and lunches.
- Arranged and dismantled office events and meetings to ensure smooth operations and participant satisfaction.
- Coordinated office moves and reorganized workspaces to enhance functionality and employee morale.
- Executed reception duties daily, answering phones, directing calls, maintaining security access list, and delivering daily and weekly bulletins with office news, events, and visitors.
- Processed and submitted building and maintenance requests to ensure timely resolution of issues.
- Monitored and maintained stock of cold drawers, refrigerators, snacks, and coffee machines for employee convenience.
- Ensured breakroom, wellness room, front desk, and prefunction area were clean to enhance employee comfort and professionalism.
- Provided printing, scanning, and faxing services for staff, facilitating efficient project completion and communication.
- Process and deliver all incoming and outgoing mail and packages.
Childcare Provider
Private Families
01.2012 - Current
- Ensured safe and nurturing environment for children with diverse special needs, including down syndrome, autism, and severe food allergies.
- Tutored and supported children in schoolwork and reading development, fostering academic growth.
- Developed engaging activities for children of all ages, promoting enrichment and creativity.
- Experience working with children ages newborn - early adolescence.
- Transport kids to and from different activities and extracurriculars.
Family Time Supervisor/Mentor/Life Skills Coach
Lifelong Inc.
Denver
09.2025 - 12.2025
- Delivered life skills training in areas including budgeting, time management, daily structure, and activities of daily living.
- Mentored adolescents lacking consistent adult support, fostering personal growth and resilience.
- Provided parent coaching to support skill-building and strengthen family dynamics.
- Supported children, adolescents, and adults with developmental, intellectual, and physical disabilities, promoting their well-being and inclusion.
- Supervised visitation between parents and their child(ren), ensuring a safe and supportive environment.
- Collaborated with caseworkers and county professionals to coordinate care and support individualized client plans.
- Ensured accurate and timely documentation to uphold agency standards and facilitate effective client care.
Customer Service Representative
Sunshine Behavioral Health (SBH)
Denver
12.2023 - 09.2025
- Functioned as the first point of contact for corporate concerns and admissions at six facilities under SBH umbrella.
- Provided detailed information about facilities, amenities, and rates while addressing client and loved one inquiries.
- Verified insurance policies to determine whether they are within network for one of the facilities.
- Facilitated referrals for individuals lacking acceptable insurance or financial means for SBH programs.
- Upheld HIPAA for all conversations with clients and loved ones seeking information about clients.
Lead Crisis Specialist
Rocky Mountain Crisis Partners (RMCP)
Denver
01.2023 - 10.2023
- Provided real-time supervision and support to crisis specialists managing high-risk calls, ensuring appropriate de-escalation and safety planning.
- Coordinated multiple departments and dispatched mobile crisis teams to ensure timely response to high-risk situations.
- Collaborated with community agencies, law enforcement, and medical personnel to coordinate interventions and secure necessary support.
- Conducted ongoing assessments of client needs and guided case management to enhance quality of care and documentation.
- Conducted crisis consultations with staff and ensured referrals and resources were properly aligned with client needs.
- Mentored crisis specialists in client-centered communication and trauma-informed practices to improve client engagement and support.
Crisis Specialist
Rocky Mountain Crisis Partners (RMCP)
Denver
05.2022 - 01.2023
- Conducted suicide risk assessments, safety planning, and crisis de-escalation using evidence-based techniques.
- Delivered one-on-one case management and crisis intervention to clients with developmental disabilities, mental health concerns, and substance use disorders, enhancing their access to necessary support.
- Coordinated ongoing engagement and follow-up planning to support client stabilization and effective resource connection, fostering long-term recovery and resilience.
- Guided clients in navigating community resources including housing, healthcare, and behavioral health services, improving their overall well-being and access to essential services.
- Maintained accurate documentation according to reporting requirements.
Education
Bachelor of Science - Psychology, Substance Abuse Counseling
Viterbo University
La Crosse, WI12-2021
Skills
- Customer service
- Client support
- Service coordination
- Customer relationship management
- Needs assessment
- Vendor management
- Documentation accuracy
- Effective communication
- Problem-solving
- Analytical skills
- Critical thinking
- Strong teamwork
- Conflict resolution
Work Preference
Location Preference
RemoteSalary Range
$22/hr - $1000/hrTimeline
Service Specialist
Opensity Solutions/Morrison Foerster
12.2025 - Current
Family Time Supervisor/Mentor/Life Skills Coach
Lifelong Inc.
09.2025 - 12.2025
Customer Service Representative
Sunshine Behavioral Health (SBH)
12.2023 - 09.2025
Lead Crisis Specialist
Rocky Mountain Crisis Partners (RMCP)
01.2023 - 10.2023
Crisis Specialist
Rocky Mountain Crisis Partners (RMCP)
05.2022 - 01.2023
Childcare Provider
Private Families
01.2012 - Current
Bachelor of Science - Psychology, Substance Abuse Counseling
Viterbo University