Anna Bruce
Loveland
Summary
Motivated student with a strong commitment to skill development and professional growth. Demonstrates high productivity and efficiency in completing tasks. Proficient in gemstone setting, metal fabrication, and design conceptualization, delivering exceptional pieces that align with client expectations. Combines creativity, precision, and customer service expertise to achieve outstanding results.
Overview
20
20
years of professional experience
Work History
Student Manger, Online Orders
Colorado State University Bookstore
Fort Collins
01.2022 - Current
- Identify customer needs promptly to enhance service delivery.
- Processed orders by printing, picking, packing, and shipping efficiently.
- Updated CSU Bookstore website with merchandise using HTML for better user experience.
- Created engaging website copy to attract potential customers.
- Trained new employees on operational procedures and system use.
Subject Matter Expert, IT Service Desk
IBM
Boulder
01.2014 - 09.2021
- Guarantee 100% execution of Service Level Agreement for Call Center Agent tickets within 24 hours, and ensure less than 10 individuals remain in queue by day end
- Maintained 99% work accuracy and completion for Call Center Agents tickets, including outages within 6 months of staff reorganization
- Managed resolution of 60-200 tickets per day, exceeding the set goal of tickets for the open inventory team
- Identified training possibilities in new hires and ongoing employees and implemented training processes to boost employee efficiency
- Served as point-of-contact for escalation of all issues and special requests related to multiple teams
- Led daily IT review meetings to review progress on significant incidents, security issues, and aging tickets
Studio Monitor
Front Range Community College/State of Colorado
Longmont
01.2005 - 12.2007
- Maintained the cleanliness of the studio, including sweeping, mopping, dusting, vacuuming and wiping down surfaces.
- Managed the opening and closing of the studio, securing the premises during non-operational hours.
- Assisted students in the proper use of equipment for various projects.
- Sold materials to students during off-hours to facilitate resource access.
- Mixed clay and glazes to support studio operations and projects.
- Operated kilns, efficiently loading and unloading firings as needed.
- Prepared tanks for gas swap-outs, and monitored empties.
- Refilled pickle solution to maintain usability.
Education
Bachelor of Arts - Metalsmithing And Pottery Double
Colorado State University
Fort Collins, CO12-2025
Associates of Arts - Metalsmithing
Front Range Community College
Longmont, CO12-2007
High School Diploma -
Skyline High School
Longmont, CO05-1997
Skills
- Organizational Development
- Communication Skills
- Leading Initiatives
- Metalworking techniques
- Custom jewelry creation
- Self motivation
- Fabrication techniques
- Soldering skills
- Stone setting
- Raising
- Chasing and Repoussé
- Enameling
Affiliations
Active member of both the Metals and Pottery Guilds at CSU
Timeline
Student Manger, Online Orders
Colorado State University Bookstore
01.2022 - Current
Subject Matter Expert, IT Service Desk
IBM
01.2014 - 09.2021
Studio Monitor
Front Range Community College/State of Colorado
01.2005 - 12.2007
Bachelor of Arts - Metalsmithing And Pottery Double
Colorado State University
Associates of Arts - Metalsmithing
Front Range Community College
High School Diploma -
Skyline High School
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