Ann Sidel
Moffat
Summary
Dynamic and detail-oriented professional with extensive experience at Joyful Journey Hot Springs Spa. Expert in customer service and cash handling, consistently enhancing guest satisfaction. Proven ability to manage front desk operations and train staff, resulting in improved efficiency. Strong organizational skills and effective communication drive success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Admissions Clerk
Sand Dunes Recreation
03.2025 - Current
- Greeted and collected monies upon admission to the hot springs. Provided direction and answered any questions the guests may have had.
- Made reservations and checked guests into their sites, and let them know of all of the amenities.
- Waitress duties including taking orders, wiping tables, and stocking.
- Skimmed pools, cleaned bathrooms and cabana, checked temperature of pools.
- Sold pool passes and rented sand boards to guests.
Front Desk Manager
Joyful Journey Hot Springs Spa
03.2024 - 03.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and room assignments using property management systems.
- Assisted guests with inquiries, providing exceptional customer service and problem resolution.
- Trained new staff on front desk procedures and customer interaction protocols.
- Participated in bi-weekly management meetings.
- Perfumed duties of front desk receptionist as well.
Assistant Front Desk Manager
Joyful Journey Hot Springs Spa
10.2023 - 03.2024
- Assisted in managing daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest satisfaction and resolve issues .
- Implemented scheduling systems to optimize staff coverage during peak hours, enhancing service quality.
- Supported the Front Desk Manager in inventory management of supplies and equipment for operational efficiency.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Welcomed guests and focused on providing positive lodging experience.
- Performed duties of front desk receptionist as well.
Front Desk Receptionist
Joyful Journey Hot Springs Spa
05.2023 - 10.2023
- Assisted in managing daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest satisfaction and resolve issues.
- Supported the Front Desk Manager in inventory management of supplies and equipment for operational efficiency.
- Welcomed guests and focused on providing positive lodging experience.
- Managed multi-line phone system, efficiently routing calls and taking messages as needed.
- Processed financial transactions accurately, including payments and refunds, maintaining cash drawer integrity.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Checked in packages. Entering them manually and also emailed general manager.
- Checked pool temperatures hourly.
Education
Nursing
Northeastern Junior College
Sterling, COBusiness
Western Nebraska Community College
Sidney, NEGeneral Studies
University of Northern Colorado
Greeley, COSocial Work
University of Wyoming
Laramie, WYSkills
- Goal oriented
- Strong organizational skills
- Hospitable and friendly
- Customer service
- Time management
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Organization and time management
- Cash handling
- Detail-oriented
- Data entry
- Task prioritization
Timeline
Admissions Clerk
Sand Dunes Recreation
03.2025 - Current
Front Desk Manager
Joyful Journey Hot Springs Spa
03.2024 - 03.2025
Assistant Front Desk Manager
Joyful Journey Hot Springs Spa
10.2023 - 03.2024
Front Desk Receptionist
Joyful Journey Hot Springs Spa
05.2023 - 10.2023
Nursing
Northeastern Junior College
Business
Western Nebraska Community College
General Studies
University of Northern Colorado
Social Work
University of Wyoming
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