Ann Jackmond
BAILEY,CO
Summary
Experienced customer service representative with over 17 years of experience delivering exceptional service and support. Demonstrated success in resolving complaints and improving customer satisfaction levels. Skilled in communication, problem-solving, and organization, with a quick adaptation to new technologies.
Overview
28
28
years of professional experience
Work History
Receptionist
Lone Rock Veterinary Hospital
08.2024 - 03.2025
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered phone calls and messages for four DMV's, scheduling appointments, and handling patient inquiries.
- Maintain patient records, including medical histories and client contact information in Avimark.
- Process payments and handle financial transactions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Paraprofessional – Non-Instructional
Jefferson County Public School
01.2021 - 05.2023
- Coordinated instructional efforts with classroom teachers
- Presented lesson plans and materials to students under the guidance of a lead teacher
- Assisted students in small groups or on a one-on-one basis to help them master the lesson plan and assignments and to reinforce concepts
- Planned and developed teaching aids to enhance students' understanding of concepts
- Managed individual and class behavior
Customer Order Specialist
The Home Depot
02.1997 - 07.2014
- Provide advice and support to customers regarding the company’s products and services
- Receive customer orders and enter them into the company’s system
- Process customer payments
- Ensure accuracy and completeness of customer orders
- Resolve customer queries and complaints
- Monitor customer orders and keep customers informed of order status
Education
Post-Degree Certificate - Geographical Information Systems
Metroplitan State College of Denver
Denver, COBachelor of Science - Environmental Science and Policy
University of South Florida
Saint Petersburg, FL05-2006
Associate of Applied Science - Natural Science
Saint Petersburg College
Saint Petersburg, FL05-2002
Skills
- Skilled in Microsoft Word
- Strong proficiency in Excel
- Proficient in Outlook calendar and task organization
- Strong interpersonal etiquette
- Flexible problem-solving
- Strong communication skills
- Self-directed work
- Collaborative team member
- Strong attention to detail
- Strong organizational abilities
- Effective time management
- Proficient in managing fast-paced tasks
- Billing accuracy assurance
- Scheduling
Timeline
Receptionist
Lone Rock Veterinary Hospital
08.2024 - 03.2025
Paraprofessional – Non-Instructional
Jefferson County Public School
01.2021 - 05.2023
Customer Order Specialist
The Home Depot
02.1997 - 07.2014
Post-Degree Certificate - Geographical Information Systems
Metroplitan State College of Denver
Bachelor of Science - Environmental Science and Policy
University of South Florida
Associate of Applied Science - Natural Science
Saint Petersburg College
Similar Profiles
Sydney TichySydney Tichy
ICU Registered Veterinary Technician at Evolution Veterinary SpecialistsICU Registered Veterinary Technician at Evolution Veterinary Specialists
Cody VanEppsCody VanEpps
Ranch Hand at Lone Rock ResourcesRanch Hand at Lone Rock Resources
Mark GuidoMark Guido
Facilities Supervisor at Lone Rock ServicesFacilities Supervisor at Lone Rock Services
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Hunter HewittHunter Hewitt
Deputy Sheriff at Clear Creek Sheriffs OfficeDeputy Sheriff at Clear Creek Sheriffs Office