Aniyah Vallejos-Martinez

• Supervised team members during shifts to ensure operational efficiency and high service standards.
• Trained new employees on company protocols, enhancing onboarding experience and team performance.
• Resolved customer complaints promptly, improving satisfaction and loyalty within the store.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well-stocked with necessary supplies.

• Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Operated point-of-sale system accurately to process transactions and handle cash efficiently.
• Adapted quickly to changing priorities, demonstrating flexibility during peak service hours.
• Contributed to team goals by maintaining a positive attitude and fostering a collaborative work environment.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of the restaurant to promote a a clean image.

I am currently enrolled in this Medical Assisting program and am aiming to be certified by August 2026.