ANITA PLASENCIO

Thornton

Summary

Dynamic and results-driven administrator with over 19 years of extensive experience in Colorado Motor Vehicle operations. Expert in directing high-volume branches while ensuring 100% regulatory compliance with the Department of Revenue (DOR) and effectively managing complex financial reconciliations. Proven leader in workflow optimization, legislative implementation, and fostering high-performance cultures through a commitment to servant leadership. Eager to leverage comprehensive institutional knowledge as Deputy Director of Motor Vehicle to enhance operational integrity, elevate service delivery, and cultivate a positive organizational culture.

Overview

years of professional experience

Work History

Branch Manager

ADAMS COUNTY MOTOR VEHICLE

Colorado

01.2018 - Current

Direct daily operations for a satellite branch, ensuring total adherence to Colorado Revised Statutes (CRS) and County mandates.
Develop and evaluate weekly and monthly statistical reports to monitor departmental trends, assess service performance, and identify opportunities for employee growth.
Lead, mentor, and evaluate a team of 12. Oversee recruitment, training, and scheduling/timecard approvals in Kronos, prioritizing professional development. Serve as final escalation point for complex title work and sensitive citizen complaints, maintaining high standards of service and community trust.
Manage office-wide inventory procurement and execute high-level financial oversight, including vault auditing and daily cash flow reconciliations.
Ensured strict adherence to county and state policies, audit requirements, and secure handling of confidential and financial documents.

Supervisor

ADAMS COUNTY MOTOR VEHICLE

Colorado

01.2006 - 01.2018

Oversaw daily operations for a high-volume Motor Vehicle branch, ensuring accuracy, efficiency, and compliance with Colorado state regulations.
Supervised, trained, and evaluated staff, fostering a collaborative and customer-service-focused work environment.
Provided advanced support for complex titling, registration, licensing, and compliance issues, serving as the primary escalation point for staff and customers.
Managed workflow, scheduling, and resource allocation to meet performance goals and reduce customer wait times.
Delivered exceptional customer service and maintained professionalism during high-stress or high-traffic periods.

Customer Service Rep / Loan Officer / Title Clerk

WELLS FARGO FINANCIAL ACCEPTANCE

Denver, CO

01.1996 - 01.2006

Regional Training: Selected as a regional title trainer to travel between branches, standardizing procedural updates and improving operational consistency.
Title Expertise: Managed end-to-end title processing for high-volume financial transactions, ensuring strict legal compliance and accuracy.

Education

High School Diploma -

THORNTON HIGH SCHOOL

Thornton, CO

1995

Skills

Governmental Administration: Policy Implementation, Legislative Compliance, Strategic Planning
Leadership & Development: Talent Acquisition, Performance Management, Staff Retention

Technical Proficiency: DRIVES (Core 21/SQR), Kronos, Inventory Management Vault Operations, Internal Audits, JD Edwards, Performance Analytics
Public Relations: Community Engagement, Dispute Resolution, Inter-Agency Collaboration

Timeline

Branch Manager

ADAMS COUNTY MOTOR VEHICLE

01.2018 - Current

Supervisor

ADAMS COUNTY MOTOR VEHICLE

01.2006 - 01.2018

Customer Service Rep / Loan Officer / Title Clerk

WELLS FARGO FINANCIAL ACCEPTANCE

01.1996 - 01.2006

High School Diploma -

THORNTON HIGH SCHOOL