ANITA MARTINEZ
Thornton
Summary
Professional with strong experience in managing dental front office operations. Skilled in patient scheduling, insurance coordination, and handling administrative tasks efficiently. Focused on team collaboration and achieving results in fast-paced environment. Reliable and adaptable, ensuring smooth office functionality and positive patient experiences.
Overview
19
19
years of professional experience
Work History
Dental Front Office Coordinator
Tepeyac Com
01.2023 - 10.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification and billing processes to ensure accurate patient accounts.
- Streamlined front office operations, enhancing communication between patients and dental staff.
- Trained new administrative staff on office procedures and software systems for efficiency.
- Implemented electronic health record management practices to improve patient data accessibility.
Office Technician
Clinica Family Health
05.2021 - 02.2022
- Complete daily task according to my pod roles
- Schedule and cancel appointments accordingly
- Confirm patient and appointments through ingoing and outgoing calls.
- Check in patients and direct them to their correct pod
- Problem solve
- Schedule manage
- Complete Task
Safety Coordinator
Izzio Artisan Bakery
03.2020 - 04.2021
- Responded to any emergencies as directed and to the best of my ability.
- Assessed current safety program standards and performance, looked for trends, and took corrective action.
- Handled any emergencies as directed and to the best of my ability.
- Ensure employee is using mask appropriately and efficiently
- Take employee temperatures as they come in building.
- Make sure every employee is using work attire correctly ex hair net, uniform
Office Technician
Clinica Family Health
03.2009 - 11.2016
- Evaluated client satisfaction and alerted organizational leaders to any issues.
- Used problem-solving skills and communication with staff to completely and efficiently respond to customer inquiries.
- Scheduled appointments for providers and patients
- Completed daily data entry
- Take patient payments
- Confirm appointments through ingoing and outgoing calls
Warehouse
Rocky Mountain Orthodontics
01.2006 - 05.2008
- Pack Brackets for braces
- Pull Orders
- Pack Orders
- Gained a thorough understanding of each shift's responsibilities and job tasks, prioritizing those that needed to be completed right away.
- Responded quickly and professionally to job-related inquiries from the supervisor and provided updates on expected task completion times.
Education
Certification - Front Desk/Back Office
Kaplan Career Institute
Thornton, COGED - undefined
Lester Arnold High School
Commerce City, CO01.2008
Skills
- Creative problem solving
- Computer literate
- Relationship development
- Motivated self-starter
- Team building
- Regulatory compliance
- HIPAA compliance
- Dental software proficiency
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Coordinator
Tepeyac Com
01.2023 - 10.2024
Office Technician
Clinica Family Health
05.2021 - 02.2022
Safety Coordinator
Izzio Artisan Bakery
03.2020 - 04.2021
Office Technician
Clinica Family Health
03.2009 - 11.2016
Warehouse
Rocky Mountain Orthodontics
01.2006 - 05.2008
GED - undefined
Lester Arnold High School
Certification - Front Desk/Back Office
Kaplan Career Institute