Anissa Ibave Del Castillo
Aurora
Summary
Driven professional with a broad range of experience in healthcare and seeking to leverage a polished background to take the next career step with a respected organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Marketing Specialist
Comcast
Greenwood Village
11.2024 - 03.2025
- Developed marketing strategies to enhance brand awareness and customer engagement.
- Collaborated with cross-functional teams to execute integrated marketing campaigns.
- Conducted competitive analysis to inform strategic planning and decision-making processes.
- Collaborated with internal teams to develop content marketing initiatives.
- Provided support for sales teams by providing relevant data about customers.
Enterprise Account Manager
Comcast Business
Colorado
01.2022 - 11.2024
- Successfully managed a portfolio of 50+ enterprise-level clients, ensuring high levels of customer satisfaction, retention, and revenue growth.
- Developed and executed customer success plans tailored to each client's business objectives and goals, resulting in a 20% increase in customer engagement and product adoption.
- Collaborated closely with sales engineers to identify upsell and cross-sell opportunities, leading to a 15% increase in revenue from existing clients.
- Acted as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing product trainings to enhance their experience.
- Conducted regular business reviews with clients to assess their satisfaction, gather feedback, and identify areas for improvement.
CORE Marketing Outbound Sales Supervisor
Comcast Business
Colorado
01.2021 - 01.2022
- Lead a team as successfully for 5 fiscal months.
- Under my leadership 4 out of the 5 representatives that were awarded Circle of Excellence.
- Implemented successful strategies to help representatives prepare for promotions to Qualified OBSR and Senior OBSR roles.
- Created and lead independent huddle on Serviceability and Salability.
- Lead Progression Coaching workshop call calibrations.
Customer Account Manager
Comcast Business
Colorado
01.2020 - 01.2021
- Acting point of contact anytime supervisor is out of the office or unavailable; helping to maintain motivation and continue to drive sales goals within team daily.
- Acting as D E & I champion on current team, including leading D E & I Pride month huddle.
- Leading team Hype huddles and team End of Day huddles when supervisor is out of office or unavailable.
- Provide current Comcast Business customers with solutions to improve how their Comcast Business services can make their businesses more successful.
- Create professional relationships with customers, establishing myself as a Comcast Business consultant for any current or future needs.
- Structure sales conversations with customers using Solutions Selling model to ensure customers are maximizing their Comcast services and best aligning with CAM metrics and Comcast Business goals.
- Job-shadowing with new CAM representatives or persons interested in the role and offering best practices and advice to reach their full potential.
Inbound Business Sales Representative
Comcast Business
Colorado
01.2019 - 01.2020
- Aided peers who struggled with top-down and solutions selling with 1:1 peer consulting, call feedback and answering questions on ways to pitch a solution.
- Remained coachable and teachable in new sales processes and promotions.
- Maintained a positive attitude and adaptability in quickly changing situations with new bundled promotions, new sales goals, new virtual environment and encouraged peers to remain positive as well.
Business Sales Support
Comcast Business
Colorado
01.2010 - 01.2015
- Order Management
- Tech Support
- Business Retention
Education
RRT - Respiratory Therapy
Concorde Career College
Aurora09-2026
B.S. - Sociology
Texas A&M University
College StationSkills
- Health education and promotion
- Team collaboration and synergy
- Relationship management
- Patient assessment and care
- Clinical documentation accuracy
- Resilience and adaptability
- Integrity and ethics
- Project management expertise
Systems Experience And Knowledge
- Salesforce
- Microsoft Suite
Certification
- PMBOK Certification
Languages
Spanish
Limited
English
Professional
References
References available upon request.
Timeline
Sr. Marketing Specialist
Comcast
11.2024 - 03.2025
Enterprise Account Manager
Comcast Business
01.2022 - 11.2024
CORE Marketing Outbound Sales Supervisor
Comcast Business
01.2021 - 01.2022
Customer Account Manager
Comcast Business
01.2020 - 01.2021
Inbound Business Sales Representative
Comcast Business
01.2019 - 01.2020
Business Sales Support
Comcast Business
01.2010 - 01.2015
RRT - Respiratory Therapy
Concorde Career College
B.S. - Sociology
Texas A&M University
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