Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Anisha Airy

Dallas,Tx

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

15
15
years of professional experience

Work History

Auto Claims Adjuster

GEICO
09.2024 - 04.2025
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
  • Conducted thorough investigations of auto accidents to accurately determine liability.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Accelerated claims review process, ensuring timely payments and customer support.
  • Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.

Office Manager

AiryBoys Home Renovation & Sales
01.2018 - 09.2024
  • Oversaw work process and performed quality control task to increase revenue and reduce production times.
  • Sourced vendors for special project needs and negotiated contracts.
  • Processed client payments for products and services.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Customer Service Representative

Monitronics
11.2009 - 06.2017
  • Enhanced customer satisfaction through strategic problem-solving and addressing concerns.
  • Updated account information to ensure accuracy of customer records.
  • Followed up on unresolved issues, achieving high standards in customer service.
  • Collaborated with staff to improve customer experience and exceed team goals.
  • Processed customer payments and enrolled clients in automated billing systems.
  • Conducted interviews for new Customer Service Representatives to strengthen the team.
  • Assisted customers with website navigation and online order placement, boosting user experience.
  • Recognized as a top performer for exceptional client satisfaction rates.

Education

Business Administration -

Brookhaven College
Dallas, TX

High School Diploma -

A. Maceo Smith High School
Dallas, TX
06.1989

Skills

  • Typing speed of 45 wpm
  • Microsoft Word
  • Microsoft Excel
  • Texas claim adjuster licensed in auto, home, and commercial
  • Texas Life Insurance Agent

Awards

Top Customer Service Representative Award for enrolling 500 customers to online billing and autopay.

Timeline

Auto Claims Adjuster

GEICO
09.2024 - 04.2025

Office Manager

AiryBoys Home Renovation & Sales
01.2018 - 09.2024

Customer Service Representative

Monitronics
11.2009 - 06.2017

Business Administration -

Brookhaven College

High School Diploma -

A. Maceo Smith High School

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Anisha Airy