Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Cronología
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Angie Vanesa Aldana Romero

Resumen profesional

Highly motivated and detail-oriented professional with experience in customer service, technical support, sales, and coaching. Skilled in problem-solving, leadership, and digital competencies, with a background in public accounting and data analysis. Proficient in Microsoft Office and Python, with excellent communication and negotiation abilities. Known for flexibility, responsibility, and a results-driven mindset. Seeking to contribute expertise and dedication to achieving organizational goals.

Datos destacados

2
2
years of professional experience

Experiencia

Support Coach

TTEC
Bogotá, Bogotá D.C.
08.2023 - Actual
  • Initially served as a Customer Service, Technical Support, and Sales Agent, assisting customers with product inquiries, troubleshooting technical issues, and cross-selling services to meet their needs.
  • Promoted to Support Coach, providing guidance to agents on product-related questions and helping them develop strategies to achieve key performance metrics.
  • Facilitated training sessions and offered real-time support to improve agent performance and customer satisfaction.
  • Collaborated with leadership to identify areas for improvement and implemented solutions to enhance team productivity.
  • Maintained in-depth knowledge of the product and company policies to ensure accurate information delivery and efficient problem resolution.

Customer Service and Sales Agent

Asurion
Bogotá, Bogotá D.C.
03.2023 - 06.2023
  • Assisted customers with filing insurance claims for their devices, ensuring a smooth and efficient process.
  • Delivered clear guidance on claim procedures, resolving customer inquiries and concerns with professionalism and empathy.
  • Performed cross-selling by offering additional insurance products at the end of calls, effectively promoting value-added services.
  • Maintained detailed records of customer interactions and sales to ensure accuracy and compliance with company policies.
  • Consistently achieved sales targets and provided excellent customer service in a fast-paced environment.

Customer service and tech support representative

Accedo Colombia
Bogotá, Bogotá D.C.
10.2021 - 11.2022
  • Provided exceptional customer service by assisting customers with inquiries, concerns, and troubleshooting issues related to their new devices.
  • Guided customers through device activation and configuration processes, ensuring a seamless user experience.
  • Diagnosed technical issues efficiently, offering solutions or scheduling in-home service appointments when necessary.
  • Maintained accurate records of customer interactions and resolved cases to enhance customer satisfaction and loyalty.
  • Delivered high-quality support in a fast-paced environment, consistently meeting or exceeding performance targets.

Formación

Public Accounting - Focuses on financial reporting, auditing, tax management, and business decision-making.

Corporación Universitaria Iberoamericana
Bogotá, DC

Data Analysis with Python - Diploma in Data Analysis with Python

Corporación universitaria Iberoamericana - BIT
Bogotá, DC
03.2024 - 05.2024

Enfatiza tus habilidades clave

  • Persuasion and Negotiation
  • Use of Technology
  • Microsoft Office Proficiency
  • Attention to Detail
  • Stress Tolerance and Flexibility
  • Respect and Honesty
  • Problem Solving
  • Leadership
  • Punctuality and Responsibility
  • Digital Competencies

Cronología

Data Analysis with Python - Diploma in Data Analysis with Python

Corporación universitaria Iberoamericana - BIT
03.2024 - 05.2024

Support Coach

TTEC
08.2023 - Actual

Customer Service and Sales Agent

Asurion
03.2023 - 06.2023

Customer service and tech support representative

Accedo Colombia
10.2021 - 11.2022

Public Accounting - Focuses on financial reporting, auditing, tax management, and business decision-making.

Corporación Universitaria Iberoamericana

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Angie Vanesa Aldana Romero