Summary
Overview
Work History
Education
Skills
References
Timeline
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Angie Paola Diaz Alviz

Angie Paola Diaz Alviz

Bogota,HUI

Summary

Dynamic and results-driven Business Administration professional with 7 years of experience and a proven track record in delivering exceptional customer service, driving sales, and leading teams effectively. At 27 years old, I have honed my skills in customer relations, teamwork, and sales through hands-on experience in various business environments. Adept at leveraging strong leadership capabilities and fluent English proficiency to foster productive team collaboration and enhance client satisfaction. Committed to applying my expertise to contribute to organizational success and growth.

Overview

9
9
years of professional experience

Work History

Preintake Specialist

Quetzal International Services
Bogota, Colombia
11.2022 - 08.2024
  • Initial Case Assessment: Conducted preliminary evaluations of immigration applications to determine their viability and ensure they met basic requirements before formal intake.
  • Client Consultation: Provided initial guidance and responded to inquiries from potential clients regarding immigration procedures, document requirements, and available options.
  • Regulatory Compliance: Ensured adherence to immigration laws and regulations throughout the preintake process.
  • Effective Communication: Acted as the initial point of contact between clients and the legal team, providing regular updates and managing any concerns or issues that arose during the initial process.

payroll conversion specialist

SOLVO
Barranquilla, Colombia
10.2021 - 11.2022
  • Payroll System Migration: Led the transition from legacy payroll systems to new software platforms, ensuring seamless integration and minimal disruption to payroll processing.
  • Data Analysis and Validation: Analyzed and validated payroll data to ensure accuracy and completeness during conversion, including employee records, compensation details, and benefits information.
  • Process Documentation: Created and maintained detailed documentation of payroll conversion processes, including data mapping, system configuration, and testing procedures.
  • System Testing: Conducted comprehensive testing of new payroll systems to identify and resolve issues, ensuring that all functionalities, including payroll calculations and tax withholdings, operated correctly.

Customer service agent

AMAZON
Remote
10.2020 - 10.2021
  • Customer Support: Provided exceptional customer service via various channels including phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Order Management: Assisted customers with order placement, tracking, modifications, and cancellations, ensuring timely and accurate processing of requests.
  • Issue Resolution: Identified and resolved a wide range of customer concerns, including product defects, delivery issues, and billing discrepancies, utilizing problem-solving skills and company resources.
  • Product Knowledge: Maintained up-to-date knowledge of Amazon's products, services, and policies to offer accurate information and effective solutions to customers.
  • Account Assistance: Supported customers with account-related issues, including login problems, account settings, and password resets, ensuring secure and efficient management of their accounts.

Administrative Assistant

AU PAIR EXPERIENCE AND TRAVEL
Barranquilla, Colombia
02.2018 - 10.2020
  • Office Management: Coordinated daily office operations, including managing supplies, organizing meetings, and maintaining a clean and organized work environment.
  • Calendar Management: Scheduled and organized meetings, appointments, and travel arrangements for executives and team members, ensuring optimal time management and efficiency.
  • Communication Handling: Answered and directed phone calls, emails, and other correspondence, providing prompt and professional responses to internal and external inquiries.
  • Document Preparation: Prepared and proofread documents, reports, presentations, and correspondence, ensuring accuracy and adherence to company standards.
  • Data Entry and Maintenance: Entered and updated data in various systems and databases, including customer information, inventory records, and financial data, maintaining accuracy and confidentiality.

Sales Representative

FERRETERIA F&F
Barranquilla, Colombia
02.2017 - 02.2018
  • Customer Service: Provided exceptional service to customers by greeting them, understanding their needs, and offering personalized recommendations on gifts and products.
  • Sales Assistance: Assisted customers in selecting and purchasing items, upselling and cross-selling complementary products to enhance the shopping experience and boost sales.
  • Product Knowledge: Maintained comprehensive knowledge of store products, including seasonal items, bestsellers, and special promotions, to effectively inform and advise customers.
  • Inventory Management: Monitored and managed inventory levels, including restocking shelves, organizing merchandise displays, and conducting regular inventory checks to ensure product availability.

Sales Representative

SUEÑOS DE AMOR
Barranquilla, Colombia
06.2015 - 01.2017
  • Store Presentation: Ensured the store was clean, organized, and visually appealing by arranging displays, setting up promotional materials, and maintaining a welcoming environment.
  • Customer Interaction: Addressed and resolved customer inquiries, complaints, and issues in a professional and courteous manner, ensuring customer satisfaction and fostering repeat business.
  • Sales Reporting: Recorded daily sales figures, tracked sales performance against targets, and reported on sales trends and customer preferences to assist in inventory and marketing decisions.
  • Promotional Activities: Assisted in planning and executing in-store promotions, events, and sales campaigns, contributing to increased customer engagement and sales volume.
  • Team Collaboration: Worked closely with other team members to ensure smooth store operations, including coordinating shifts, sharing sales strategies, and supporting team goals.

Education

Bachelor of Business Administration -

Universidad Autonoma Del Caribe
Barranquilla, Colombia
02.2020

Marketing Diploma -

Autonoma Del Caribe University
Barranquilla, Colombia
12.2019

Skills

  • Empathy
  • Teamwork
  • Customer Service
  • Oratory
  • Assertiveness
  • Adaptability

References

  • Fernando Fernandez (CEO) F&F Ferreteria, +57 321-775-6996
  • Natalia Duarte, (CEO) Suenos de Amor, +57 318-455-9683
  • Nicolas Herrera ( Senior Manager) Quetzal International Services +1 206-673-6622

   

Timeline

Preintake Specialist

Quetzal International Services
11.2022 - 08.2024

payroll conversion specialist

SOLVO
10.2021 - 11.2022

Customer service agent

AMAZON
10.2020 - 10.2021

Administrative Assistant

AU PAIR EXPERIENCE AND TRAVEL
02.2018 - 10.2020

Sales Representative

FERRETERIA F&F
02.2017 - 02.2018

Sales Representative

SUEÑOS DE AMOR
06.2015 - 01.2017

Bachelor of Business Administration -

Universidad Autonoma Del Caribe

Marketing Diploma -

Autonoma Del Caribe University

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Angie Paola Diaz Alviz