Angie Laamouri
College Point,DC
Summary
Motivated and adaptable professional with over five years of face-to-face customer service and management experience, seeking to contribute my organizational, communication, and problem solving skills. Fully bilingual in English and Spanish, with a proven ability to serve diverse communities and ensure a positive customer experience.
PROFESSIONAL STRENGHTS
- Build rapport quickly with the public.
- Maintains fairness, accuracy, and attention to detail in evaluations.
- Remains calm and professional in high-pressure or fast-paced situations.
Overview
6
6
years of professional experience
Work History
Business Manager
Valerio Bakery
10.2019 - Current
- Provide daily face-to-face customer service to a diverse clientele, ensuring a positive and efficient experience.
- Manage daily operations including staff supervision, scheduling, inventory, and financial oversight.
- Address customer concerns promptly and professionally to maintain satisfaction and loyalty.
- Train and mentor new employees on service standards, safety protocols, and operational procedures.
- Develop marketing strategies to increase sales and customer retention.
- Ensure compliance with health, safety and quality control standards.
Education
High School Diploma -
Santisimo Rosario
ColombiaSkills
- Customer service: Over five years of direct, face-to-face customer service experience
- Bilingual: Fluent in English and Spanish; able to assist customers in both languages
- Communication: Strong verbal and written communication skills; experienced in giving clear instructions
- Conflict Resolution: Skilled in resolving disputes calmly and professionally
- Organization & Time Management: Proven ability to manage multiple priorities efficiently
- Computer Proficiency: Comfortable with data entry, scheduling software, and administrative systems
- Adaptability: Able to learn new task quickly and work effectively under pressure
- Leadership: Experience training, supervising, and motivating teams
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Business Manager
Valerio Bakery
10.2019 - Current
High School Diploma -
Santisimo Rosario
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