Angie Wilkins
Windsor
Summary
Proven administrative expert with a robust background at City Of Rifle, enhancing operational efficiency by streamlining document control and fostering professional relationships. Skilled in Microsoft Excel and effective communication, I significantly contributed to project successes and improved customer satisfaction. A dedicated team player, my approach consistently delivers results beyond expectations, with a keen focus on achieving company goals. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Of Rifle
03.2008 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recreation coordinator. Enrolled participants in activities, reserved facilities, point of sale, equipment check out, order and distribute uniforms, set up and tear down for activities, score keep for activities, daily cash out reports and calendars and reports.
- Managed the Ute theater. Booked acts, ordered concessions, scheduled employees, reserved facility, cash handling.
- Camp Host Rifle Mountain Park. Ordered supplies, collected payments, reserved group area and community house, collected pay envelopes daily. Patron interaction.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Conducted research for project proposals, compiling information that supported winning bids.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed the City Cemetery. Sold plots, updated plot system on City website, corresponded with funeral homes, sent appropriate paperwork to City manager as well as State of Colorado.
- Assisted in preparing reports and presentations for city council meetings, ensuring accuracy and clarity.
- Coordinated office operations, ensuring seamless communication across departments.
- Managed scheduling and calendar appointments for city officials, optimizing time management.
Paraprofessional
Garfield School District Re-2
08.1998 - 03.2008
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Administered tests and assessments to evaluate student progress and performance.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Pool Front Office Attendant
City Of Rifle
05.2004 - 08.2007
- Consistently prioritized guest needs and preferences, contributing to high levels of repeat business and positive reviews.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for guests.
- Monitored guest feedback closely to identify areas for improvement and implement necessary changes in front office operations.
- Trained new team members on front office procedures, ensuring consistency in service delivery across shifts.
- Resolved customer complaints professionally, striving for guest satisfaction while upholding company policies.
- Managed high call volume, efficiently directing callers to the appropriate department or resolving issues on the spot.
- Streamlined front office operations for increased efficiency and improved guest experiences.
- Handled cash transactions accurately and securely, maintaining a balanced cash drawer at all times.
- Conducted regular inventory audits of supplies to maintain appropriate stock levels in the front office area.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Associate of Science - Bilingual Education
Colorado Mountain College
04.2004
High School Diploma -
Rifle High School
05.1989
Skills
- Office Administration
- Administrative Support
- Data Entry
- Computer Skills
- Rec Net
- Civic Rec
- Civic Plus
- Caselle
- Facility Dude
- Filing
- Mail handling
- Microsoft Excel
- Microsoft Word
- Clerical Support
- Document Control
- Customer Service
- Computer Proficiency
- Time Management
- Appointment Scheduling
- Office Management
- Customer and client relations
- Meeting planning
- File Organization
- Calendar Management
- Verbal Communication
- Documentation And Reporting
- Excel spreadsheets
- Invoice Processing
- Minute Taking
- Scheduling
- Documentation and Recordkeeping
- Report Writing
- Recordkeeping
- Microsoft Outlook
- Spreadsheet Management
- Strong Problem Solver
- Deadline-oriented
- Filing and data archiving
- Travel Coordination
- Bookkeeping
- Internet Research
- Professional and mature
- Data Collection
- Spreadsheets
- Internal Communications
- Office Equipment Maintenance
- Confidential Document Control
- Database Administration
- Meeting Arrangements
- Information Security
- Travel Arrangements
- Dedicated Team Player
- Proofreading
Certification
FEMA:
IS-00100.a
IS-00200.a
IS-00700.a
IS-00907
First Aide/CPR/AED Adult and Pediatric
Timeline
Administrative Assistant
City Of Rifle
03.2008 - 07.2024
Pool Front Office Attendant
City Of Rifle
05.2004 - 08.2007
Paraprofessional
Garfield School District Re-2
08.1998 - 03.2008
High School Diploma -
Rifle High School
Associate of Science - Bilingual Education
Colorado Mountain College
Personal Information
Title: Administrative Assistant
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