Angel Manuel Rojas Bueno
Bucaramanga
Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals. Skilled in coordinating documentation and handling computer programs.
Overview
8
8
years of professional experience
Work History
Audit Specialist
Lean Solutions Group
10.2021 - Current
- Billing review in order to find reasons for variations between what was quoted and what was invoiced in transportation and shipping queues.
- Established disputes with carriers to obtain corrected invoices once reasons for discrepancy are determined.
- Work in audit queues, with assigned carriers, to keep cases older than 30 days clean.
- Send emails using Outlook, attend work meetings through Teams application, meet weekly audit objectives, read client contracts, request updates from pricing department about contracts, rates, discounts, increases, etc.
Bilingual Customer Service Representative
Accedo Technologies
09.2019 - 10.2021
- Managed over 100 customer calls per day.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Clothing Manufacturing Operator
YasYusy Confections
01.2016 - 09.2019
- Organized work to meet demanding production goals.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Oversaw logistics and inventory management for storeroom.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Managed different tasks related with labour and elemental activities.
Education
High School Diploma -
Gimnasio Latino Moderno
El Socorro, Colombia07.2023
Diploma in University Technology - Informatics
Instituto Universitario Tecnologico De Ejido
Tucani, Venezuela07.2010
Skills
- Organizational Skills
- Communication and Presentation
- Teamwork and Collaboration
- Attention to Detail
- Problem Solving Aptitude
- Adaptability and Flexibility
- Report Writing
- Audit Support
Languages
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Audit Specialist
Lean Solutions Group
10.2021 - Current
Bilingual Customer Service Representative
Accedo Technologies
09.2019 - 10.2021
Clothing Manufacturing Operator
YasYusy Confections
01.2016 - 09.2019
High School Diploma -
Gimnasio Latino Moderno
Diploma in University Technology - Informatics
Instituto Universitario Tecnologico De Ejido
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