Angelita Robertson
Fort Collins
Summary
I am a passionate animal lover with experience in leadership and client engagment . I am seeking a position as a shelter employee where I can contribute my skills and passion to make a positive impact on the lives of animals in need.
Overview
11
11
years of professional experience
Work History
Operations Manager/ Licensed Beauty Advisor
Sephora
09.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Managed inventory for the store including accepting shipment, increasing stock levels, and maintaining accurate inventory in our store systems
- Project coordination for large operational events including store inventory, retrofits, and animation
- Planning and organization to ensure completion of recurring weekly operational tasks
- Aided in employee development by providing training, support, and opportunities for growth
- Developed systems and procedures to improve operational quality and team efficiency
- Management of sales floor team to maintain hourly sales metrics, oversee client interactions, assist with client complaints, and ensure compliance with employee breaks
- Kept our stores operational metrics at excellent levels, sometimes leading our district in these metrics
- Opened and closed the store
- Maintained store records and ensured record compliance in the case of audits
- Greeted customers, consulted with clients on makeup/skincare goals, then suggested best products for the client
- Recruited and performed makeup, skincare, and waxing services on clients
Waxer/Licensed Esthetician
The Screamin Peach
05.2022 - 06.2023
- Fostered friendly, warm and exceptional customer experience
- Performed a variety of waxing and aesthetic services tailored to the clients
- Analyzed skin condition and made appropriate product recommendations
- Recommended add on services and secured clients regular return
General Sales Associate
Victoria's Secret & PINK
11.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
Administrative Assistant
Hines Irrigation
05.2013 - 08.2016
- Assist with the processing of payroll for employees and use of ADP payroll system
- Merging and inputting project data into BigTime software
- Assistance in vendor compliance including contacting vendors for COIs, W-9s, and other vendor information
- Aid the office administrator in accounts payable using quickbooks
- Archival and organization financials and vendor file records to ensure compliance
- Maintain office cleanliness and organization each day
- Maintenance of office inventory including tracking and re-stocking of office supplies
Education
Certificate/License - Aesthetics
IBMC College - Fort Collins
Fort Collins, CO11.2020
High School Diploma -
Rocky Mountain High School
Fort Collins, CO05.2016
Skills
- Customer Service
- Cash Register Operations (Open and Close)
- Employee Training
- Client Program Recruitment
- Team Leadership
- Operations Management
- Data Entry
- Computer Skills
- Project planning and organization
- File Organization
- Administrative software knowledge
Timeline
Waxer/Licensed Esthetician
The Screamin Peach
05.2022 - 06.2023
Operations Manager/ Licensed Beauty Advisor
Sephora
09.2017 - Current
General Sales Associate
Victoria's Secret & PINK
11.2016 - 08.2017
Administrative Assistant
Hines Irrigation
05.2013 - 08.2016
Certificate/License - Aesthetics
IBMC College - Fort Collins
High School Diploma -
Rocky Mountain High School
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