Angelique Lucero

• Scheduled inpatient and outpatient surgical appointments using advanced computerized scheduling programs.

• Coordinated with physicians and healthcare teams to ensure optimal availability of facilities, surgeons, and equipment.

• Communicated effectively with patients and families to provide pre-procedure instructions and confirm appointments.

• Reviewed CPT and ICD codes to check accuracy for billing.

• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Delivered excellent patient experiences and direct care.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
• Answered incoming calls, scheduled appointments and filed medical records.
• Work directly with physician to accommodate new patients & existing patients.
• Ensure patients complete work up checklist prior to scheduling a regroup with provider.
• Work with Centrix for scheduling/uploading insurance information & Fert EMR.
• Order lab work, SIS, HSG and Ultrasound orders in FERT EMR once provider enters progress note with next steps.

• Managed patient accounts by checking benefits and reconciling billing inquiries for infertility treatments.
• Entered cycle totals for IVF and donor services into Excel, ensuring accurate financial tracking.
• Submitted prior authorizations to major insurance providers, enhancing the approval process for treatments.
• Developed strong Excel skills and utilized nAble EMR system for efficient patient management.
• Ensuring payments/financial loans were made in full prior to the start of medication.

• Processed debtor payments and updated accounts, ensuring accurate balance reflection.

• Handled approximately 40 customer calls daily, addressing inquiries and enhancing satisfaction.

• Provided cost information for infertility treatments and collected cycle payments, supporting patient needs.

• Utilized Centricity/Athena EMR and Payment Bridge for efficient payment processing and account management.

• Managed a multi-line phone system, providing enthusiastic greetings and information to callers.
• Welcomed visitors and customers, ensuring a professional and friendly atmosphere.
• Supported clerical tasks, including copying, faxing, and filing, while minimizing errors in medical paperwork.
• Scheduled Well-Child exams and Sick Visits using Athena EMR, enhancing patient care efficiency.

• Directed patients to exam rooms and prepared them for physician examinations, ensuring a smooth workflow.

• Obtained comprehensive medical histories, medication information, and allergies to assist in accurate diagnosis.

• Sanitized and organized exam rooms and medical equipment, maintaining a clean and efficient environment.

• Documented vital signs and health history for patients in both clinic and hospital settings, supporting quality patient care.

• Managed a multi-line phone system to efficiently handle inquiries and direct calls to appropriate departments.

• Developed and maintained organized filing systems, enhancing office efficiency and record-keeping.

• Monitored and ordered office supplies to ensure seamless operations.

• Provided exceptional customer service by greeting guests and resolving issues promptly.