Angelica Ortiz

• Designed and served high-quality cocktails to enhance customer experience while maintaining bar standards.
• Facilitated efficient communication and coordination between front and back-of-house to optimize food window operations.
• Enhanced customer satisfaction and loyalty by providing top-tier dining experiences to drive weekly sales growth.
• Facilitated exceptional guest experiences across various front-of-house positions to enhance customer satisfaction.

• Assisted members with inquiries and processed payments efficiently.
• Maintained cleanliness of facility to ensure a welcoming environment.
• Conducted facility tours for new clients, showcasing equipment and operational capabilities.
• Developed and implemented promotional campaigns for memberships while assisting sales initiatives to increase overall customer engagement.

• Oversaw day-to-day operations including scheduling, inventory, and deposits.
• Managed a team of 5+ employees per shift and led quality assurance initiatives.
• Facilitated staff training initiatives aimed at maintaining high service standards and improving customer satisfaction.
• Monitored product inventory levels and executed orders based on necessity and demand trends.

• Oversaw legal intake scheduling and ensured accurate handling of confidential client documentation for filing.
• Developed comprehensive marketing reports and facilitated interdepartmental communication.
• Dispatched payment notices and invoices via mail and email to ensure timely processing.
• Documented client meetings and attorney notes in digital program for accurate record-keeping.

Participated in corporate work study program throught high school, securing placements at various companies to enhance professional skills.

• Supported departments in legal recordkeeping, client communication, and data entry
• Assisted with HR, litigation, and office services at firms including Brownstein Hyatt Farber Schreck, Davis & Ceriani, and Fransen Pittman
• Developed strong administrative and clerical skills in fast-paced professional settings.
• Handled confidential client files with discretion and maintained proper chain of custody procedures
• Coordinated meeting logistics and prepared documentation for attorney review and client presentations
• Facilitated communication by answering phone calls and routing inquiries to designated team members.

• Assisted team operations by managing cash flow effectively.
• Supported compliance with food safety standards.
• Executed precise order taking and efficient bagging processes for each customer.
• Championed brand representation at community events as store mascot.