Angelica Mondragon
Brighton
Summary
Hardworking and passionate job seeker with strong customer service skills, adaptability, who is well rounded and eager to secure employment.
Overview
14
14
years of professional experience
Work History
Receptionist
The Wild Animal Sanctuary
Keenesburg, CO
01.2020 - 02.2024
- Greeted and directed visitors, ensuring a positive first impression.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office meetings.
- Assisted in maintaining cleanliness and organization of reception area.
- Processed incoming mail and packages, distributing to relevant staff members.
- Utilized office software for data entry and record-keeping tasks.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Handled assignments independently with good judgement and critical thinking skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Bartender
Jerrys Bar and Grill
Brighton, CO
11.2016 - 12.2017
- Mixed and served beverages with precision to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Developed signature cocktails that increased menu diversity and attracted new clientele.
- Trained new staff on bartending techniques and customer service standards for operational efficiency.
- Built rapport with regular customers, fostering loyalty and repeat business opportunities.
- Collaborated with kitchen staff to synchronize food and drink service during peak hours efficiently.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
Medical Courier
Cactus Courier
Westminster, CO
05.2016 - 11.2016
- Coordinated timely transportation of medical specimens, ensuring adherence to safety protocols.
- Monitored and maintained accurate delivery schedules to optimize route efficiency.
- Collaborated with healthcare professionals to confirm proper handling and delivery of sensitive materials.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Minimized delivery errors, carefully verifying recipient information and delivery contents.
Head Bartender
Patricias Bar and Grill
Fort Lupton, CO
01.2010 - 05.2016
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service standards.
- Developed signature cocktails that enhanced the drink menu and attracted new clientele.
- Managed inventory levels, optimizing stock usage and minimizing waste through effective ordering practices.
- Collaborated with management to design promotional events, increasing bar attendance and sales revenue.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Analyzed sales trends to adjust drink offerings according to seasonal demands and preferences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
Education
GED -
Eastern New Mexico University
Portales, NM05-2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Administrative support
- File management
- Data inputting
- Office administration
- Multi-line telephone operation
- Mail handling
- Schedule management
- Professional demeanor
- Meeting preparation
- Project coordination
- Business correspondence
- Travel coordination
- Office supply inventory control
- Punctual and reliable
- Problem-solving
- Customer service
Timeline
Receptionist
The Wild Animal Sanctuary
01.2020 - 02.2024
Bartender
Jerrys Bar and Grill
11.2016 - 12.2017
Medical Courier
Cactus Courier
05.2016 - 11.2016
Head Bartender
Patricias Bar and Grill
01.2010 - 05.2016
GED -
Eastern New Mexico University