Angelica Medrano
Fountain
Summary
Dynamic worker with Shift Leader experience with proven expertise in team leadership, customer service, and food safety compliance. Known for effective communication and problem-solving skills and keen attention to workflow efficiency.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Fountain
03.2023 - Current
- Supervised daily operations and ensured efficient workflow in fast-paced environment.
- Coordinated shift scheduling to ensure optimal staff coverage during peak hours.
- Trained new team members on service standards and operational procedures.
- Assisted in training new employees on shift operations.
- Monitored employee performance and provided feedback to support individual growth.
- Resolved customer complaints promptly to improve satisfaction and loyalty.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Collaborated with management to implement store promotions and marketing strategies.
Crew Member
McDonald's
Roswell
02.2022 - 07.2022
- Prepared and served food items according to quality standards.
- Maintained cleanliness in dining area and kitchen spaces.
- Operated cash register and processed customer transactions efficiently.
- Assisted team members during busy shifts for smooth operations.
- Stocked supplies and ingredients to ensure availability during peak hours.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Babysitter
Family Friend
Roswell
03.2021 - 02.2022
- Provided a safe and nurturing environment for children while parents were away.
- Offered emotional support and guidance to help children navigate challenging moments.
- Created engaging games and crafts to stimulate children's imagination and creativity.
- Assisted with meal preparation, snacks, and morning routines to ensure children's well-being.
- Maintained a positive attitude while being patient and understanding with the children.
- Helped complete homework, school projects and chores.
- Performed light housekeeping by organizing toys and books in children's areas.
- Greeted parents upon arrival home from work and provided updates on the day's events.
Server
Peter Piper's Pizza
Roswell
11.2019 - 04.2020
- Delivered food to customers promptly at their tables.
- Coordinated with kitchen staff to ensure timely food delivery to enhance customer satisfaction.
- Ensured cleanliness of dining area during shift, including thorough cleaning of tables, chairs, and menus to create a welcoming atmosphere.
- Arranged gaming machines for optimal customer access and improved gaming experience.
- Maintained cleanliness of the game room, including equipment and common areas.
- Verified that all gaming machines were operational before opening hours.
Education
High School Diploma -
Roswell High School
Roswell, NM05-2020
Skills
- Food safety compliance
- Cash handling
- POS system operation
- Inventory management
- Team leadership
- Team building
- Effective communication
- Problem solving
- Time management
- Fast and dedicated learner\worker
- Customer service
Timeline
Shift Leader
Dunkin' Donuts
03.2023 - Current
Crew Member
McDonald's
02.2022 - 07.2022
Babysitter
Family Friend
03.2021 - 02.2022
Server
Peter Piper's Pizza
11.2019 - 04.2020
High School Diploma -
Roswell High School