Angelica M. Coatman
Brighton
Summary
Dedicated professional skilled in assessing client needs and developing tailored treatment plans. Proven track record of cultivating relationships with housing agencies to enhance service delivery, guiding clients through applications and advocating for their rights.
Overview
11
11
years of professional experience
Work History
Housing Coordinator
Community Reach Center
Brighton
12.2024 - 12.2025
- Guided clients through housing application processes, ensuring clarity and support.
- Coordinated client assessments, creating tailored care plans to meet individual needs.
- Facilitated communication between clients and healthcare providers, ensuring streamlined access to services.
- Cultivated relationships with local housing agencies and partners, improving service delivery for clients.
Case Manager
Community Reach Center
Brighton
12.2023 - 12.2024
- Delivered crisis intervention and support during critical situations.
- Facilitated communication between clients and healthcare providers, improving collaboration and ensuring continuity of care.
- Coordinated client assessments, resulting in personalized care plans that addressed individual needs.
- Educated clients about community resources and available services.
Trainer
Rocky Mountain Human Services
Denver
12.2022 - 12.2023
- Scheduled and taught in-class and online courses to enhance employee learning.
- Implemented new hire training program to successfully onboard employees in operations.
- Monitored and evaluated training program effectiveness, identifying areas for improvement and enhancing overall training quality.
- Provided constructive feedback on employee performance during training sessions, fostering skill development and engagement.
- Collaborated with management to regularly review and update training program objectives, aligning them with organizational goals.
Case Manager
Rocky Mountain Human Services
Denver
07.2020 - 12.2022
- Met directly with patient to assess needs and develop individualized continuing care plan in collaboration with physician.
- Provided ongoing evaluation of client progress towards goals established in service plans.
- Evaluated case management services to enhance quality and effectiveness.
- Reviewed case notes and logged events to maintain accurate client records.
Case Manager
Colorado Access
02.2016 - 07.2020
- Evaluated client progress towards goals in service plans to ensure alignment with established outcomes.
- Guided clients in navigating community resources to enhance access and utilization.
- Determined organizational policies regarding participant eligibility, program requirements, and program benefits.
Case Manager
Summitstone Health Partners
09.2014 - 01.2017
- Coordinated client assessments, developing tailored care plans to address individual needs.
- Facilitated communication between clients and healthcare providers to ensure consistent support.
- Monitored client progress and adjusted care strategies to enhance overall client well-being.
- Managed caseload of clients on psychiatric medications, ensuring stability without therapy needs.
Education
Bachelor Of Science (B.S.) - Human Services
Metropolitan State University of Denver
Denver, CO05-2012
Skills
- Case management
- Client assessment
- Service coordination
- Client advocacy
- Community outreach
- Data entry accuracy
- Excel proficiency
- Record keeping
- Time management
- Communication skills
- Quick learning
- Dependability and reliability
- Adaptability
- Resilience
- Patience
- Positive attitude
- Communication skills
References
- Kayla Shaw, Colorado Access, Training Specialist, 720-436-9227, Kayla.shaw@coaccess.com, Previous Supervisor
- Vanessa Clay, Rocky Mountain Human Services, Previous Supervisor, 720-979-6005, Vlucero@rmhumanservices.org, Previous Supervisor
- Courtney Catron, CDPHE, Paralegal, 720-670-0702, courtneycat89@yahoo.com, Former Coworker
Timeline
Housing Coordinator
Community Reach Center
12.2024 - 12.2025
Case Manager
Community Reach Center
12.2023 - 12.2024
Trainer
Rocky Mountain Human Services
12.2022 - 12.2023
Case Manager
Rocky Mountain Human Services
07.2020 - 12.2022
Case Manager
Colorado Access
02.2016 - 07.2020
Case Manager
Summitstone Health Partners
09.2014 - 01.2017
Bachelor Of Science (B.S.) - Human Services
Metropolitan State University of Denver