Angelica Kline
Castle Rock
Summary
Dynamic Patient Care Coordinator with a proven track record at Brooklyn Veterinary Clinic, excelling in patient scheduling and client communications. Adept at fostering cross-functional teamwork and enhancing patient relations, I effectively educated pet owners on care plans, ensuring optimal outcomes and satisfaction. Committed to delivering exceptional customer service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Brooklyn Veterinary Clinic
Castle Rock
06.2024 - Current
- Coordinated patient appointments and follow-ups for diverse veterinary services.
- Managed client communications to ensure clear understanding of care instructions.
- Assisted veterinarians during examinations and procedures for optimal patient support.
- Educated pet owners on treatment plans, medications, and preventive care options.
Kennel Lead
VCA Mountain View Animal Hospital
Highlands Ranch
01.2023 - 06.2024
- Supervised kennel attendants, delegating tasks to ensure timely and efficient completion.
- Trained new staff on animal handling techniques, cleaning protocols, and customer service standards.
- Executed daily responsibilities with accuracy and efficiency.
Office Administration
Elite Industries Inc
Castle Rock
09.2020 - 11.2022
- Maintained efficient office operations by managing schedules, handling incoming calls, and organizing meetings and appointments
- Oversaw office supplies inventory, ordering new supplies as needed to ensure smooth day-to-day operations
- Assisted with HR administrative tasks, including processing payroll, updating employee records, and coordinating recruitment efforts
Shift Lead/Store Supervisor
Zoe's Kitchen
Castle Rock
03.2019 - 03.2020
- Trained new employees on company policies, procedures, and customer service standards.
- Supervised team of 10+ employees, delegating tasks for efficient shift operations.
- Managed inventory, ensuring stock levels met customer demand.
- Resolved customer complaints and escalated issues to management as needed.
Education
Associate of Business Administration - General Business
Arapahoe Community College
Littleton, CO05.2024
High School Diploma - General Studies
Castle View High School
Castle Rock, CO05.2019
Skills
- Customer service
- Patient relations
- Patient scheduling
- Cross-functional teamwork
Timeline
Patient Care Coordinator
Brooklyn Veterinary Clinic
06.2024 - Current
Kennel Lead
VCA Mountain View Animal Hospital
01.2023 - 06.2024
Office Administration
Elite Industries Inc
09.2020 - 11.2022
Shift Lead/Store Supervisor
Zoe's Kitchen
03.2019 - 03.2020
Associate of Business Administration - General Business
Arapahoe Community College
High School Diploma - General Studies
Castle View High School
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