Angelica Antonio
Parker
Summary
Dedicated professional with over 4 years of experience managing fast-paced front desk operations. Known for being hardworking, reliable, and possessing a strong background in administration and customer service. Eager to bring organizational and customer service skills to a high-performing team that values hard work and integrity. Ready to enhance operational efficiency, streamline office functions, and demonstrate strong organizational skills, effective communication, and team collaboration abilities through expertise in managing schedules, coordinating meetings, handling correspondence, and achieving results in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Gerber Collision & Glass
04.2024 - Current
- Schedule appointments for vehicle repair, offered express drops to new insurance assignments daily while also contacting insurance partners to confirm pre payments issued to customers
- Obtain repair authorization documentation in order to dissemble vehicles for repairs.
- Update rental information for customer while their vehicle is in the shop during the repair process using ARMS daily.
- Managed the accounts receivable process, including invoicing, payment tracking, and collections
- Maintained accurate records of all communications related to collections efforts etc.
Office Administrator
Caliber Collision
08.2021 - 04.2024
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Coordinate communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintain open communication with customers to foster positive relations and provide updates on issues.
- Collected payments from customers and accurately record it into the system
- Help large volume customers every day with positive attitude and focus on customer satisfaction.
- Self-disciplined and motivated bilingual office manager who uses advanced language skills in Spanish and English to communicate and listen to the needs of customers to help them find solutions.
- Responsible for collecting payments from insurance companies ,customers etc.
- Detailed payments options with customers and explained insurance payments with them if asked.
- Assisted in onboarding new employees, providing training on office protocols and systems usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Plumbing Associate
The Home Depot
11.2020 - 08.2021
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sale goals and improve customer loyalty
- Actively informed customers about latest sales offering and loyalty programs
- Assist customers with questions, requests, and prepared merchandise for display , clean and restock the store while cultivating customer service and salesmanship skills
Cashier
Panera Bread
01.2020 - 11.2020
- Operate drive through services including taking orders, handling payment, and food delivery in prompt but friendly manner
- Mastered POS (point of service) systems to handle payments
- Prepared food material to cook over 30+ menu items to feed customers all day
- Upheld all local COVID-19 safety protocol including increased sanitization, enforcing mask policies, and ensuring a limited sitting capacity
- Provided exceptional customer service through the drive thru and up front of the store
Education
High school diploma -
Aurora Central High School
Denver, COSkills
- Customer engagement
- Accounts payable
- Account management
- Microsoft Word
- Bilingual
- QuickBooks
- Accounts receivable
- Office administration
- Digital document scanning
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Gerber Collision & Glass
04.2024 - Current
Office Administrator
Caliber Collision
08.2021 - 04.2024
Plumbing Associate
The Home Depot
11.2020 - 08.2021
Cashier
Panera Bread
01.2020 - 11.2020
High school diploma -
Aurora Central High School
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