Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelia Keonet

Brighton

Summary

Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

4
4
years of professional experience

Work History

Server

Hot Pot Spot
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

KPOT
05.2024 - 01.2025
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Restaurant Hostess

Daughter Thai Kitchen & Bar
11.2022 - 07.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Cashier

Walmart
05.2022 - 08.2022
  • Operate the cash register, handle money, and give correct change.
  • Provide friendly service and assistance to patrons as needed.
  • Provide accurate and fast service to patrons.
  • Ability to be active and focused in pressuring environments.

Server

Ponsawan Thai Cuisine
06.2021 - 03.2022
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Operate the cash register, handle money, and give correct change.

Education

High School Diploma -

27j Online School
05.2023

Skills

  • Consistent work performance
  • Effective customer engagement
  • Accurate cash processing
  • Customer interaction
  • Maintaining cleanliness standards
  • Hygienic food preparation
  • Menu recall proficiency
  • Coordinated dining support
  • Inventory replenishment
  • Efficient table bussing

Timeline

Server

KPOT
05.2024 - 01.2025

Server

Hot Pot Spot
04.2023 - Current

Restaurant Hostess

Daughter Thai Kitchen & Bar
11.2022 - 07.2023

Cashier

Walmart
05.2022 - 08.2022

Server

Ponsawan Thai Cuisine
06.2021 - 03.2022

High School Diploma -

27j Online School

Similar Profiles

CREATE PROFILE
Angelia Keonet