Angela Sowers
Gunnison,CO
Summary
Customer service and dispensary focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Created and maintained SOP's, while training staff on how to follow them to ensure being in compliance with state, local and company guidelines. Have a vast understanding of METRC and GreenBits POS System. Have current MED badge M129300, valid through 7/9/2025.
Dispatched School buses daily, ensured that all drivers were out and ready. Made calls to Emergency Services when there was a need. Made sure that all activity buses were back safe from trips. Received the Safety Award for the school transportation department.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Gunnison Watershed School District
01.2017 - Current
- Executed record filing system to improve document organization and management.
- Received and sorted incoming bus mileage to record, dispatch, or distribute to correct recipient.
- Submitted final paperwork to State of Colorado.
- Created and maintained databases to track and record driver data.
- Developed and updated spreadsheets and databases to track, analyze, and report on data.
- Dispatch radio calls for all Bus drivers and school staff.
- Scheduled drivers and buses for activity trips.
General Manger
Denco LLC
02.2022 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed employee reviews, training, schedules, and contract negotiations.
- Managed 3 teams, at different locations to ensure that each shop was running smoothly.
- Made orders for each locations to make sure that there is enough product to be sold.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created SOP (Stand operation procedures)
- Worked with the MED, Health Department, Fire Department and any other authorities to ensure procedures were being followed.
- Did all inspections with above listed agencies.
- Followed MED rules and compliance guide lines.
- Maintained current MED Badge.
- Advanced knowledge of METRC.
- Advanced knowledge of GreenBits POS system.
Manager
Denco LLC
10.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created SOP (Standard Operating Procedures).
- Followed MED Rules and Regulations.
- Held MED badge.
- Worked with MED, Health Department, Fire Department, and any other agencies.
- Advanced knowledge in METRC.
- Advanced knowledge in GreenBits POS.
Budtender
Denco LLC
08.2021 - 10.2021
- Checked guests' photo identification for validity and age requirements.
- Sold flower, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Packaged regulated products in appropriate exit containers.
- Read industry publications to maintain knowledge on current and future bud trends.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Auto Detailer
Gunnison Watershed School District
02.2016 - 04.2021
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Fuel school district vehicles before going back out on trips.
Janitorial
Alpine Orthopedics & Sports Medicine
05.2013 - 08.2019
- Cleaned a Sports Medicine office, as well as the surgical side of the building.
- Use different cleaning products to disinfect surfaces
- Emptied trash
- Cleaned kitchen/break room
- Cleaned all office desks
- Cleaned and sanitized Operating room at this establishment.
- Sanitized surgery instruments using multiple sterilizing machines.
- Received and Maintained OSHA Blood Born Pathogens Certifications.
- Received and Maintained HIPAA Certifications.
- Followed all HIPAA rules.
- Followed all OSHA cleaning rules and regulations.
Stay at Home Mom/ Tattoo Artist
Self
04.2008 - 02.2016
- Had my first child and decided to be a stay at home mom, while doing an apprentice ship in tattooing
- Created custom tattoo designs for customers.
- Kept areas neat and clean and equipment sanitized.
- Utilized photographs and sketches from customers to develop ideas.
- Performed clean, high-quality work at all times.
- Received my OSHA Blood Born Pathogens certifications, and maintained the whole time.
- Received HIPAA certifications.
Education
High School Diploma -
Gunnison High School
Gunnison, CO05.2000
Skills
- Customer Service
- Verbal and Written Communication
- Standard Operations Procedures(SOP) Development
- Staff Training
- Employee Scheduling
- Team Leadership
- Purchasing
- Performance Evaluations
- Safety Protocols
- Problem Resolution
- Operations Management
- Inventory Control
- Excel Spreadsheets/ Microsoft Office
- METRC Knowledge
- GreenBits Knowledge
Timeline
General Manger
Denco LLC
02.2022 - 11.2023
Manager
Denco LLC
10.2021 - 02.2022
Budtender
Denco LLC
08.2021 - 10.2021
Administrative Assistant
Gunnison Watershed School District
01.2017 - Current
Auto Detailer
Gunnison Watershed School District
02.2016 - 04.2021
Janitorial
Alpine Orthopedics & Sports Medicine
05.2013 - 08.2019
Stay at Home Mom/ Tattoo Artist
Self
04.2008 - 02.2016
High School Diploma -
Gunnison High School