Angela Rojas Ladino
Bogotá
Summary
As a Subject Matter Expert and programming student, I aspire to integrate my knowledge and skills to develop tools and systems that enhance productivity ands service quality. I am seeking challenges that allow me to apply my leadership experience and passion for technology to achieve the company's strategic objectives
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Optum
09.2021 - 04.2024
- Experience in supporting and assisting colleagues in accomplishing tasks and goals.
- Ability to adapt to changing situations and manage multiples tasks.
- Participation in training sessions and workshops to enhance communication skills and conflict resolution.
- Ability to work in teams and collaborate with other departments.
Customer Service Representative
EXL
08.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Computer Software And Media Applications
SENA
Bogotá, Colombia08.2024
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Leadership
- Database
- Web development
- Communication
- Programming
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Subject Matter Expert
Optum
09.2021 - 04.2024
Customer Service Representative
EXL
08.2019 - 08.2021
Associate of Science - Computer Software And Media Applications
SENA
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