ANGELA LONDOÑO MEJIA

Born in the U.S and raised in different Colombian cities. Proven expertise in enhancing customer satisfaction through effective problem-solving and process improvements. Adept at managing diverse customer needs and resolving complex issues with empathy and efficiency. Consistently delivered high-quality service by addressing customer concerns with a solutions-focused approach, leading to a significant increase in positive feedback and client retention. Streamlined service processes in a healthcare setting, which reduced wait times by 20% and improved overall patient satisfaction scores. Implemented strategic changes based on customer feedback, resulting in a 10% improvement in operational efficiency and service delivery in a retail environment. Dynamic professional with a track record of elevating customer satisfaction through strategic problem-solving and process optimization. Skilled in addressing diverse customer needs with a compassionate, efficiency-driven approach, resulting in enhanced client retention and feedback. With experience in streamlining healthcare and business processes to cut wait times by 20% and boosting retail operational efficiency by 10%, I am eager to contribute my expertise to your team.