Angela Hoiland-pemberton
Broomfield
Summary
Enthusiastic Creative Assistant Manager dedicated to fostering a positive environment and impactful team dynamics. Promoted proactive management of team activities and store operations, while enhancing efficiency and revenue through effective process monitoring. Delivered exceptional leadership to sales and customer service teams, driving performance and service excellence.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager
Gunther Toody’s
Northglenn
11.2025 - Current
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on customer service standards and operational procedures.
- Managed daily operations to ensure efficient store functioning.
- Oversaw cash handling processes and ensured accurate register operations.
- Monitored inventory levels and restocked items to align with customer demand.
Assistant Store Manager
Sprouts Farmers Market Inc, Grocery
Denver
08.2022 - 05.2025
- Assisted in managing daily operations and ensuring smooth store functioning.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on customer service standards and operational procedures.
- Supported visual merchandising efforts to maintain appealing product displays.
- Implemented safety protocols to maintain a secure shopping environment for customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Customer service manager
Sprouts Farmers Market Inc, Grocery
Westminster
10.2019 - 08.2022
- Trained and mentored staff on customer service best practices and company policies.
- Developed and maintained strong relationships with customers to enhance loyalty.
- Managed customer inquiries and resolved issues promptly at grocery retail location.
Education
Alhambra High School
Phoenix, AZSkills
- Food safety certification
- Ecolab certification
- Inventory
- Ordering
- Kitchen Manager
- Staff training
- Customer Service
- Serving skills
Certification
- Food safety certified
Timeline
Assistant Store Manager
Gunther Toody’s
11.2025 - Current
Assistant Store Manager
Sprouts Farmers Market Inc, Grocery
08.2022 - 05.2025
Customer service manager
Sprouts Farmers Market Inc, Grocery
10.2019 - 08.2022
Alhambra High School