Angela Hayes
Colorado Springs
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
21
21
years of professional experience
Work History
Store Manager
Joanns Fabrics
01.2021 - Current
- I am responsible for driving sales and acting as an inspirational leader for the team at Joanns
- In four years we went from a 6.5 million dollar store to a 10.3 million dollar store
- I build strategic plans and provide necessary tools for the team to achieve KPI’s
- I also create strategies to achieve both individual and store goals
- I am a mentor who inspires the team to enhance overall store performance
- I have developed in-store talent and created succession plans
- I have also developed a top preforming team thru networking, recruiting, hiring and training team members
- This has resulted into being the number one store in BOPIS sales and the 3rd store in the company in overall sales
Head Coach
Warrior Fitness Center
01.2014 - Current
- Teach classes and set up curriculum for the assistant coaches
- Train individuals in their personal fitness development
- This includes both adults and children
- I have developed both amateur and Professional athletes in Boxing, Kickboxing, and MMA
- On a weekly basis I create training plans for clients to reach set goals
- I enjoy training and empowering students to coach new students and help assist in the kids program
- While always maintaining a clean and inviting training facility
Operations Manager
Office Depot
01.2018 - 01.2021
- As the Operations Manager I was responsible for freight and logistics activities within the store
- Partner with the Store Manager and Assistant Store Manager to provide guidance to Logistics associates by facilitating some training; providing positive and constructive feedback, and the appropriate level of coaching required from a Leader
- In partnership with the management team I also maintained loss prevention compliance, store visual and merchandising standards
- As the Operations Manager I also was a Leader on Duty and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Multi Unit Manager
Pita Pit
01.2015 - 01.2018
- Responsible for day to day operations for 2 stores
- Including hiring and training Managers, Shift Leads and employees for both locations
- Ordering food and maintenance supplies each week
- Maintained food safety and cleanliness standards
- Created sales goals for each store and ensured managers where meeting their goals
- Implemented monthly specials and catering programs to push sales
- Beat sales goals for all 3 + years I was Ensuring all employees are delivering great customer service to everyone that visits the stores
Head Trainer
Title Boxing
01.2012 - 01.2014
- Run fitness boxing and Kickboxing classes
- Hire and train Trainers to run Power Hour fitness Boxing and Kickboxing classes
- Make Trainer schedule
- Schedule events and put on Demos to promote Title Boxing
District Manager
Wendys of Colorado Springs
01.2004 - 01.2012
- Responsible for overseeing all operations of 6 company stores included in my areas
- Made sure that all stores in the district meet or beat projected revenues and sales estimates
- Responsible for increasing sales improving inspection scores turn over and food cost of all 6 stores
- Increased sales in all of my stores resulting I having 5 out of the top 10 stores in the company
- Created 2 company-training stores within my district responsible for creating and training 8 out of 20 General Managers and a District manager for the company
- Responsible for hiring new managers for the company
- Implemented new marketing programs to maintain and increase sales in each individual store
- Average increase in sales for the district is 10% year over year
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Education
Bachelor Degree - Business Administration
Pikes Peaks Community College
Colorado Springs, COSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Inventory management
- Recruiting and hiring
- Operations management
- Leadership development
Accomplishments
- Achieved the 2nd national store ranking within 2 years.
- Exceeded monthly store sales goals 8 months in a row.
- Recruited 13 successful new managers within one year.
- Supervised team of 34 staff members.
Timeline
Store Manager
Joanns Fabrics
01.2021 - Current
Operations Manager
Office Depot
01.2018 - 01.2021
Multi Unit Manager
Pita Pit
01.2015 - 01.2018
Head Coach
Warrior Fitness Center
01.2014 - Current
Head Trainer
Title Boxing
01.2012 - 01.2014
District Manager
Wendys of Colorado Springs
01.2004 - 01.2012
Bachelor Degree - Business Administration
Pikes Peaks Community College
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