Angela Garrison
Pueblo
Summary
Dedicated professional with extensive experience at Vetter Cleaning and Maintenance, excelling in cleaning and sanitization. Proven ability to enhance client satisfaction through exceptional customer service and deep cleaning expertise. Recognized for reliability and teamwork, consistently delivering tailored solutions that exceed expectations while maintaining a safe and organized work environment.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
17
17
years of professional experience
Work History
House Cleaner
Vetter Cleaning and Maintenance
05.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Package Handler
PurpleBees Cannabis Infused Products
11.2023 - 04.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Completed all orders within established time frames to support timely deliveries.
- Collaborated with production teams to synchronize packaging operations, maximizing overall output.
- Improved packaging speed without sacrificing accuracy, balancing quality with efficiency.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Trained new employees on packaging machinery, leading to decrease in operational errors.
- Adapted quickly to new packaging technologies, keeping operations modern and efficient.
- Monitored packaging machinery to make needed adjustments.
- Sorted and stacked finished items.
- Utilized adhesive labels and other materials to package items.
- Weighed packaged items to calculate total weight.
- Recorded product, packaging and order information on specified forms.
- Loaded items onto conveyor belts and pallets.
- Labeled containers, container tags or products.
- Inspected items for defects and damage.
- Re-packaged damaged or incorrectly packaged items.
- Cleaned and maintained production area and equipment.
- Loaded and unloaded items from production line.
- Counted items to verify accuracy of orders.
- Sealed containers and packages with glue, tape or other materials.
- Packaged fragile items with cushioning material.
- Monitored inventory levels to report on shortages or excess.
- Adjusted machine settings to accommodate different items and packaging materials.
Server
Red Lobster
11.2008 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
GED -
Springtown High School
Springtown, TXAssociate of Science - Medical Assistant
IntelliTec College
CO09-2010
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Deep cleaning expertise
- Reliability and punctuality
- Teamwork
- Multitasking and organization
Timeline
House Cleaner
Vetter Cleaning and Maintenance
05.2025 - Current
Package Handler
PurpleBees Cannabis Infused Products
11.2023 - 04.2025
Server
Red Lobster
11.2008 - 04.2025
GED -
Springtown High School
Associate of Science - Medical Assistant
IntelliTec College
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