Angela Franco
Data Management Expert
Prado Veraniego,DC
Summary
Accomplished Psychologist and Human Resources Expert with extensive experience in managing HR operations, total rewards, and talent management. Expertise includes overseeing employee benefits, compliance, hiring and onboarding, performance management, licensure tracking, and maintaining HR records. Demonstrated ability to manage complex HR data, design, and implement global reporting standards. Proficient in advanced HRIS platforms such as SAP SuccessFactors, Workday, SAP, ServiceNow, and Workforce Software.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Analyst Leaves and Retirement
Kenvue
- Provide retirement and absence operations support on a day-to-day basis for the Total Rewards Solutions team
- Ensure timely and accurate delivery of retirement and leaves programs in accordance with Company policies and programs
- Independently manage day-to-day tasks, initiatives, and projects
- Support acquisitions, divestitures, or restructuring related to benefit programs/processes
- Partner with internal business partners and third-party vendors, ensure that all quality control objectives are being met
- Support evaluation of processes to find opportunities for continuous improvement
- Ensure appropriate documentation of all activities, adhering to Service Level Agreements
- Work with other internal groups and third-party vendors to support technical infrastructure testing, data interfaces in/out of the system, testing strategies and execution for plan changes and reporting.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
HR SHARED SERVICES SUPERVISOR
Medtronic
07.2022 - 01.2024
- Provided crucial operational and strategic support within Talent Management
- Collaborated closely with Talent Management Partners to ensure timely and accurate responses across processes like Goal Setting, Succession Planning, and Performance Reviews, led the implementation of HR processes, procedures, and policies, focusing on standardization while accommodating regional needs
- They educated and trained the TM Ops team, fostering alignment and efficiency
- Partnered with GTLD Global Process Owners and Americas TMD COE members to define reporting requirements for Performance and Career Development, and Organization Talent Planning
- They conducted reviews, updates, and audits to ensure adherence to standardized practices, and coached team members in structured problem-solving methodologies
- Managed projects aimed at harmonizing global data consolidation and enhancing support capabilities across regions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained database systems to track and analyze operational data.
SR BUSINESS ANALYST DATA QUALITY AND QUALITY ASSUR
Scotiabank
11.2018 - 04.2021
- Involved on the implementation of HR Systems platform used to evaluate data accuracy (Integration Layer) Contributed to the overall success of Global HR Services Operations by ensuring specific individual goals, plans and initiatives are executed and delivered in support of the team's business strategies and objectives Involved on the implementation and development of automation tools, created to audit the accuracy of the data.
- Design and execute comprehensive strategies aimed at reducing data quality errors across HR and other related systems.
- Ensure the accuracy and integrity of HR records by implementing and monitoring data validation processes.
- Align HR data processes and policies with organizational standards and best practices to prevent inaccuracies.
- Facilitate workshops and training sessions to promote best practices in data management and error reduction.
- Evaluate and deploy data quality tools and technologies that support error detection and resolution.
- Ensure that documentation is up-to-date and accessible to relevant teams.
LIFECYCLE ADMINISTRATOR
Scotiabank
- Responsible for the accurate and timely execution of employee event data changes including reviewing, transacting or answering escalated inquiries on personal data change requests including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with standard policies, procedures and service level agreements As a Member of the Lifecycle team, create both bulk and trainee postings, while handling and assisting with internal related inquiries from existing staff Lifecycle answers all escalated questions when appropriate, as well as all T4 inquiries In charge of replying to all document requests from former and present employees In charge of international transactions such as promotions, demotions, salary adjustments, new hires, terminations, as well as all related transactions In charge of the ERP (Employee Referral Program) report, that indicates monthly referral payments for all Canadian employees
Education
Psychologist - Psychology
Universidad De La Sabana
Colombia, DC 02.2003 - 05.2008
Skills
Continuous improvement
Data Quality
HR Operations
Performance Management
Stakeholder Management
Talent Management
HR Systems
SAP Success Factors
Vendor Management Experienced
Total Rewards Experienced
Workday Experienced
Personal Information
Gender: Female
Languages
Spanish
Native language
English
Advanced
C1
Timeline
HR SHARED SERVICES SUPERVISOR
Medtronic
07.2022 - 01.2024
SR BUSINESS ANALYST DATA QUALITY AND QUALITY ASSUR
Scotiabank
11.2018 - 04.2021
Psychologist - Psychology
Universidad De La Sabana
02.2003 - 05.2008
Sr. Analyst Leaves and Retirement
Kenvue
LIFECYCLE ADMINISTRATOR
Scotiabank
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