Human Development
Angela Donneys
Marketing And International Business Professional
Cali
Summary
Fully bilingual Customer Care professional eager to contribute towards delivering outstanding customer experiences, with 5+ years of experience in the field. Excellent communicator with fluency in English and Spanish, plus foundational knowledge of CRM tools and advanced Excel. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Executive Patient Liaison
NuLife Institute
06.2023 - 11.2024
- Served as a primary point of contact for patients, addressing inquiries about their programs and appointment scheduling efficiently.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Conducted regular follow-up messages and emails with discharged patients to monitor progress and provide additional support as needed.
Customer Service Director/Head of Stores
Daniela Salcedo SAS
10.2019 - 06.2023
- Conducted monthly statistical analysis on sales, inventory, and customer service performance to drive operational improvements.
- Managed the distribution of supplies to physical stores.
- Led the development and implementation of the DS Customer Loyalty Program.
- Spearheaded the development and successful implementation of Siesa's CRM system.
- Coordinated the efficient allocation of stock across all sales channels.
- Oversaw reception and follow-up of warranties, repairs, and returns across all sales channels.
Customer Service Agent
FedEx
05.2019 - 10.2019
- Provided customer support for various inquiries and issues.
- Scheduled pick-ups for shipments.
- Coordinated supply shipment scheduling.
- Created and managed cases for lost packages, ensuring timely resolution.
Education
Professional in Marketing And Intl. Business - Marketing
Universidad Autónoma De Occidente
Cali 05.2001 -
Skills
CRM software proficiency
Microsoft Excel
Data entry expertise
Dispute resolution
Complaint resolution
Customer satisfaction measurement
Multitasking abilities
Customer relationship management
Accomplishments
- Earned the Excellence Scholarship for bachelor’s degree due to a high academic average and outstanding score on Colombia's national final school assessment.
- Developed the DS Customer Loyalty program
- Developed and implemented Siesa's CRM for DS
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Personal Growth
Timeline
Executive Patient Liaison
NuLife Institute
06.2023 - 11.2024
Customer Service Director/Head of Stores
Daniela Salcedo SAS
10.2019 - 06.2023
Customer Service Agent
FedEx
05.2019 - 10.2019
Professional in Marketing And Intl. Business - Marketing
Universidad Autónoma De Occidente
05.2001 -
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