Angela DeVoe

• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Investigated and resolved any tenant complaints.
• Streamlined property management processes for improved efficiency and cost savings.
• Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
• Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
• Organized community events for residents, fostering positive relationships between tenants and management staff.
• Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
• Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
• Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
• Prepared annual budget and completed monthly financial reports with variance analysis.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.

Handled accounts receivable management efficiently.

Engaged in cross-training activities focused on financial management.

Directed sales team in achieving leasing goals.

Executed weekly market surveys and quarterly competitive secret shops.

• Optimized CRM systems for better tracking of customer interactions, leading to higher conversion rates.
• Collaborated with marketing team to develop promotional materials that attracted potential customers and increased engagement.
• Managed customer expectations and helped navigate sales processes.

• Responsible to grow assigned territory.
• Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
• Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
• Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.