Information Security
Angel Rojas
Independent Contractor
Bogotá
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at IMAGIQ S.A.S. Skilled in data entry and time management, I excel in creating efficient filing systems and resolving customer complaints, boosting loyalty with our partners. Expert in maintaining professionalism under pressure, I foster positive workplace relationships and uphold strict privacy and information security standards.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
IMAGIQ S.A.S
08.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted Sales 27% by keeping an updated stock for each establishment needed.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Transcom S.A.S
03.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance
08.2019 - 10.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Cook
Puccini Fatto in Casa
05.2018 - 06.2019
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Prepared high-quality dishes by following prescribed recipes and adhering to strict quality standards.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
Education
Medical Student - Medicine 2019-2022 (Not Fulfilled)
Pontificia Universidad Javeriana
Bogotá 05.2001 -
Computer Science - Systems Engineering 2022-2024 (Not Fulfilled)
Pontificia Universidad Javeriana
Bogotá 05.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Time Management
Software
Management of SQL
C Programing
Information Security Speaker
Languages
Spanish
Native language
English
Proficient
C2
Japanese
Beginner
A1
Information Security
When I started my studies in Systems Engineering I came across a Student Group named WhiteLab, where I came across an opportunity to start learning about information Security. As I really enjoy everything that has to do with technology, this caught my interest immediately. I learned the pillars of information security and started to learn how to analyze digital environments using KALI Linux. I participated in 2 seminars as a speaker on various topics of informational security including how to keep an office space safe from any vulnerabilities and also some safe practices to prevent any kind of informational Insecurity. Currently I consider myself still a beginner on the subject.
Timeline
Administrative Assistant
IMAGIQ S.A.S
08.2022 - 02.2024
Customer Service Representative
Transcom S.A.S
03.2022 - 08.2023
Customer Service Representative
Teleperformance
08.2019 - 10.2021
Assistant Cook
Puccini Fatto in Casa
05.2018 - 06.2019
Medical Student - Medicine 2019-2022 (Not Fulfilled)
Pontificia Universidad Javeriana
05.2001 -
Computer Science - Systems Engineering 2022-2024 (Not Fulfilled)
Pontificia Universidad Javeriana
05.2001 -
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