Angel Garcia III
Bogota
Summary
Dynamic professional with a proven track record at Veterans Affairs, excelling in effective communication and outstanding organizational efficiency. Successfully facilitated events and resolved complex issues, enhancing veteran services. Multilingual and detail-oriented, consistently achieved high satisfaction rates while streamlining processes, demonstrating strong leadership and analytical skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambassador Volunteer
InterNations
01.2023 - 11.2024
- Established strong relationships, successfully negotiated with various establishments to host events.
- Provided exceptional customer service during community events, addressing concerns or questions from attendees.
- Acted as point of contact, ambassador, and event coordinator for thousands of members spanning the Orlando, Medellin, and Bogota communities.
- Effectively communicated, promoted, checked in members, printed name tags, followed up, and posted/hosted over 17 events with an overall 85% attendance.
Enrollment Specialist
Veterans Affairs
07.2012 - 12.2016
- Provided orientation classes to hundreds of incoming veterans and employees regarding our department's services, benefits, and operations.
- Communicated effectively and resolved issues via telephone, email, and in person with hundreds of veterans, billing, and various medical departments that coordinate with Enrollment.
- Worked with all departments that collaborated with our department by gathering information and forms to streamline my services into a one-stop shop, allowing Veterans to be less stressed and save time.
- Conducted comprehensive screening with hundreds of veterans to determine eligibility, input data, provide primary care provider, team, identification, and guidance.
- Attended various outreach events during personal hours to provide veterans with forms and information regarding healthcare benefits and services provided by the Veterans Affairs.
- Effectively/meticulously completed thousands of online and mailed-in 10-10EZ & 10-10EZR forms and the transfer of services/information from one VA hospital or clinic to another statewide.
- Assisted numerous veterans with obtaining disability benefits, higher percentages, and VA employment outside of my work position with information gathered through other departments/connections and personal experience.
Travel Clerk
Veterans Affairs
01.2012 - 06.2012
- Determined eligibility/entitlement for hundreds of veterans using distinct methods, systems, and programs.
- Responsible for determining the method of payment for hundreds of authorized and unauthorized travel claims submitted for reimbursement consideration for patients.
- Provided transportation and travel expense reimbursement to numerous beneficiaries and their attendants traveling to and from VA facilities and other places regarding care.
- Processed hundreds of beneficiary travel funds with no errors, ensuring the actual amount does not exceed the amount obligated per travel voucher.
Sales Manager
Firestone Tires
01.2011 - 11.2011
- Handled various customer relations issues, enabling quick resolution and 100% client satisfaction.
- Built long-lasting client relationships with hundreds of customers and community through excellent customer service, consistent follow-ups, and loyalty.
- Increased sales revenue from negative $8,000 to $15,000 in three months by developing and implementing effective sales strategies.
- Exceeded sales targets and was one of the top three sales managers by successfully selling hundreds of tires, maintenance checkups/services, and oil changes.
Education
Bachelor of Science - Business
University of Phoenix
4025 S. RiverPointe Pkwy Arizona02-2023
Skills
- Effective Leadership Skills
- Strong written and verbal communication
- Outstanding organizational efficiency
- Detailed-oriented
- Excellent analytical skills
- Multilingual proficiency
Accomplishments
- HAS COA from Chief of HAS for successfully enrolling 690 veterans in a quarter.
- Health Administration Service Certificate of Appreciation from the Chief of HAS for my dedication and exceptional service to Veterans.
- Letter of Appreciation by Medical Center Director for commitment, care, and outstanding contribution to improving quality care of our veterans.
- COA by the Medical Center Director by supporting the grand opening and dedication of the Orlando VA Medical Center at Lake Nona.
- COA by the Medical Center Director in aiding with the "Welcome Home Cruise In Event" at the VAMC at Lake Nona.
- COA for valuable contributions towards assisting homeless veterans in the "Veterans Stand Down" event.
Languages
Spanish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Affiliations
- InterNations
Certification
- Home Staging Certificate - International Association of Professions Career College
Timeline
Ambassador Volunteer
InterNations
01.2023 - 11.2024
Enrollment Specialist
Veterans Affairs
07.2012 - 12.2016
Travel Clerk
Veterans Affairs
01.2012 - 06.2012
Sales Manager
Firestone Tires
01.2011 - 11.2011
Bachelor of Science - Business
University of Phoenix
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