Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Angel Cleary

Lamar

Summary

Professional Customer Service Representative with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Waste Connections of Texas, LLC
08.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured to withhold the company's policies and procedure according to the appropriate situation.

CDL DRIVER/K-12 Substitute Teacher

BENNETT SCHOOL DISTRICT 29J
09.2023 - 09.2024
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
  • Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
  • Communicated consistently with permanent teachers regarding student progress, concerns, or necessary adjustments upon their return.
  • Managed classroom behavior effectively to maintain an optimal learning atmosphere for all students.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Intake Specialist

Colorado Hotline County Connection Center
11.2019 - 09.2023
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.

Education

Associate of Science - Nursing

Pikes Peak State College
Colorado Springs
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Customer relations
  • Conflict resolution
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Payment processing
  • Paperwork processing
  • Follow-up skills
  • Administrative support
  • Documentation
  • Building rapport
  • Clerical support
  • Data collection
  • Client relations

Certification

* Tax Preparer at Source Financial Solutions 2019-Present

* 8 years of Life Insurance license with Continuing Education.


Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I enjoy helping others and giving back to the community
  • Gardening
  • Cooking
  • Crafting and DIY Projects
  • Growing herbs, vegetables, or fruits in home gardens
  • Drawing and Painting
  • Participating in various activities, including swimming, dancing, singing and camping

Timeline

Customer Service Representative

Waste Connections of Texas, LLC
08.2024 - 04.2025

CDL DRIVER/K-12 Substitute Teacher

BENNETT SCHOOL DISTRICT 29J
09.2023 - 09.2024

Intake Specialist

Colorado Hotline County Connection Center
11.2019 - 09.2023

Associate of Science - Nursing

Pikes Peak State College

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Angel Cleary