Andrés Mauricio Ortiz

Patient Financial Specialist

• Patient support: Provided direct assistance to patients, ensuring exceptional service.
• Financial management: Handled adjustments, reimbursements, credits , and balance reconciliation.
• Insurance resolution: Managed COB insurance denials , updated primary and secondary insurance.
• Hospital platforms: Recorded and updated patient data in secure systems. Achievements : Reduced administrative errors, recovered overdue balances, improved patient satisfaction.

Collector Agent / Bilingual Collections Specialist

• Led recovery of overdue accounts in the insurance sector.
• Specialized in General Liability Insurance credits and Commercial Auto Insurance .
• Resolved Premium Audit Disputes and established strategic payment agreements.

Virtual Gate Attendant / Security Agent

• Managed remote access control in real time for luxury condominiums in the U.S.
• Provided bilingual customer service in corporate and residential environments.
• Applied strict security protocols in remote operations.

Vital Imaging Center – Miami, USA

• Coordinated appointments for MRI, Nuclear Medicine, Ultrasound, X-Ray, Stress Test, Sleep Test.
• Delivered bilingual support (English-Spanish).
• Managed patient information in private hospital platforms.

Customer Service Agent / Call Center Agent

• Scheduled appointments for a mental health clinic.
• Provided information and support to patients.
• Handled high-volume calls with empathy and professionalism.

Collections Agent / Customer Service Agent

• Managed collection processes for OPORTUN through clients' bank accounts.
• Provided advisory services for acquired accounts and payment commitments.
• Negotiated financial agreements to ensure compliance.