Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Andrés Fernando Solano Bonna

Andrés Fernando Solano Bonna

Zootecnista
Bogotá

Summary

Forward-thinking Manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement, offering high-level experience in supervision of workover and completion operations. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Operations Coordinator – Bilingual

Concentrix
03.2022 - Current
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Collaborated with area managers to evaluate needs and optimize operational plans.

Operations Supervisor – Bilingual

Concentrix
01.2020 - 03.2022
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Customer Service Advisor – Bilingual

Sitel
12.2018 - 08.2019
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.

Education

MBA - MBA & Project Management

ENEB - Escuela De Negocios Europea De Barcelona
Barcelona
05.2001 -

Bachelor of Science - Animal Science

Universidad De Cundinamarca
Fusagasuga, Colombia
05.2001 -

Skills

Project scheduling

Scheduling management

Payroll administration

Training management

Conflict mediation

Risk management

Administrative management

Leadership & People Development

Data & KPI Analysis

Accomplishments

  • Achieved work avoidance reduction by completing real time monitoring action plan, with accuracy and efficiency.
  • Designed and implemented dashboards comparing regional KPI, for control and analysis.
  • Led engagement initiatives improving staff satisfaction survey results.
  • Supervised team of 8 staff members, and a headcount of 140 agents.

Timeline

Operations Coordinator – Bilingual

Concentrix
03.2022 - Current

Operations Supervisor – Bilingual

Concentrix
01.2020 - 03.2022

Customer Service Advisor – Bilingual

Sitel
12.2018 - 08.2019

MBA - MBA & Project Management

ENEB - Escuela De Negocios Europea De Barcelona
05.2001 -

Bachelor of Science - Animal Science

Universidad De Cundinamarca
05.2001 -

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Andrés Fernando Solano BonnaZootecnista