Summary
Overview
Work History
Education
Skills
Technology Skills
Personal Information
Timeline
Generic
Andrés Mauricio Florián Vela

Andrés Mauricio Florián Vela

Suba,DC

Summary

Technician in administrative assistance with further knowledge of the international business program, English proficiency, motivated to constantly learn about the application of business, logistics, and administration in a commercial environment, comprehensive knowledge of the different action fields of business and its related areas like commerce and international relations, customer service processes, relationships with VIP customers and mastery of the Shared Services model. With high communication skills, excellent interpersonal relationships, ease of teamwork, leadership, innovation, and great service vocation. I am interested in continuously acquiring knowledge and experience to develop and improve professional and personal skills and abilities.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Virtual Assistant/Underwriter Coordinator

Findigs
03.2024 - Current
  • Review financial documents, property details, and market conditions to determine loan eligibility, set terms, and ensure compliance with regulations.

LOGISTICS COORDINATOR

DLVIRD
11.2022 - 02.2024
  • Driver dispatch and customer communication process for Dlivrd app all over U.S.A. connecting drivers with deliveries through phone calls and text messages while keeping customers constantly updated regarding their orders.

LOGISTICS COORDINATOR

LEAN STAFFING SOLUTIONS
07.2021 - 11.2022
  • Drivers dispatch process in New Jersey and their terminals.
  • Responsible for providing a continuous communication channel between the company, customers, and drivers through e-mail, text messages, and phone calls.
  • Delivery order inputting, managing customers' yard inventories, ocean tracking, and terminal communication.

BILINGUAL SALES AGENT

CONTACT POINT 360
11.2020 - 06.2021
  • Billing and Sales agent for Enercare, in charge of reporting customers their account balances and solving common billing issues as double and incorrect customer billing while cross-selling protection plans for customers' home appliances.

BILINGUAL COLLECTIONS AGENT

CONCENTRIX COLOMBIA
10.2019 - 10.2020
  • Collections agent for Capital One Bank, using persuasion and empath techniques to help customers bring their accounts to 0 and calculate their balances for their required payment periods.

Education

High school -

SENA

Bachelor - Administrative assistant

Universidad del Tolima

Bachelor - International Business Professional

Universidad del Tolima

Skills

Customer service

Microsoft office

Data entry

Attention to detail

Technology Skills

  • Office tools package
  • Google tools package

Personal Information

  • ID Number: C.C 1.234.642.162
  • Date of Birth: 09/15/98

Timeline

Virtual Assistant/Underwriter Coordinator

Findigs
03.2024 - Current

LOGISTICS COORDINATOR

DLVIRD
11.2022 - 02.2024

LOGISTICS COORDINATOR

LEAN STAFFING SOLUTIONS
07.2021 - 11.2022

BILINGUAL SALES AGENT

CONTACT POINT 360
11.2020 - 06.2021

BILINGUAL COLLECTIONS AGENT

CONCENTRIX COLOMBIA
10.2019 - 10.2020

Bachelor - Administrative assistant

Universidad del Tolima

Bachelor - International Business Professional

Universidad del Tolima

High school -

SENA
Andrés Mauricio Florián Vela