ANDRÉS HENAO

Systems Engineer

Bogotá

Summary

I’m currently in my fifth semester of pursuing a Bachelor’s degree in Systems Engineering, where I’ve built a robust foundation in software development through coursework like object-oriented programming and systems architecture. Hands-on projects, including designing an inventory management system in Java/SQL and prototyping scheduling algorithms, have strengthened my technical problem-solving skills and familiarity with agile workflows. I’m actively seeking opportunities to apply this knowledge in real-world tech environments while continuing to expand my expertise

Overview

2022

years of post-secondary education

Certification

Languages

Work History

Customer Service Representative

Teleperformance

12.2024 - 01.2025

Full-time job as a customer service agent for the Sony - PlayStation campaign.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

George Washington School

System Engineering - undefined

Pontificia Universidad Javeriana

Skills

Excellent communication
Active listening
Problem-solving

Adaptability
Patience and Conflict Resolution

Certification

Certificate of Proficiency in English (B2), Cambridge, 05/22

Projects

Java

Java Application Development: Developed both front-end and back-end Java applications, utilizing object-oriented principles to create functional, user-friendly software. Worked with frameworks and tools to ensure robust performance and seamless integration of features.

C++

C++ Algorithm Development: Designed and implemented complex algorithms in C++, focusing on optimizing code for efficiency and problem-solving. Applied data structures and algorithms to solve real-world computational challenges.

Timeline