Andrés Felipe Rojas
Logistic Coordinator
Bogotá
Summary
Collaborative and pragmatic individual with a strong work ethic, possessing exceptional attention to detail and proficiency in utilizing various tools. Professional background encompasses valuable expertise in customer service, excelling at fostering positive interpersonal relationships and contributing to the enhancement of teamwork dynamics.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Logistic Coordinator
Lean Solutions Group
06.2024 - Current
- Tracked orders and notified customers of status or potential delays.
Customer service representative
24/7. Ai
02.2024 - 05.2024
- Give tech support to customers with problem with their devices (computers, tablets, cellphones)
- Schedule in home and in store appointments requested by the customers and resolve general inquiries about devices functionality
Sme - Coach
Teleperformance
01.2021 - 01.2023
- Support new hires to follow the correct process according to the client guidelines and coach agents to improve their performance teaching them strategies and guiding them through the LOB process through 5 months
Customer service representative
Teleperformance
01.2021 - 01.2023
- Respond to customer inquiries and provide accurate, timely, and professional responses and assist customers with product information, order inquiries, and issue resolution
Product assistant
Permoda LTDA
01.2021 - 01.2023
- Store merchandising and cleanliness, systematic product arrangement in both the store and warehouse, promotion communication, and dedicated customer service and advisory support
Waiter
Catering Colsubsidio
01.2014 - 01.2018
- Client care, meticulous order allocation for upcoming events, and comprehensive event planning for seamless execution
Waiter
LaVerdieri
1 2013 - 1 2014
- Customer service and guest management at events, meticulous arrangement of designated spaces tailored to the specific event type (birthdays, weddings, corporate events), and strict adherence to security protocols
Education
High school bachelor's degree -
San José de Calasanz
01.2002 - 01.2013
Skills
Group-work
Adaptability
Persuasion
Control
Communication
Creativity
Work under Pressure
Customer Service
Transportation Management
Timeline
Logistic Coordinator
Lean Solutions Group
06.2024 - Current
Customer service representative
24/7. Ai
02.2024 - 05.2024
Sme - Coach
Teleperformance
01.2021 - 01.2023
Customer service representative
Teleperformance
01.2021 - 01.2023
Product assistant
Permoda LTDA
01.2021 - 01.2023
Waiter
Catering Colsubsidio
01.2014 - 01.2018
High school bachelor's degree -
San José de Calasanz
01.2002 - 01.2013
Waiter
LaVerdieri
1 2013 - 1 2014
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