Andrey Alexander Martin
logistic coordinator
Bogotá
Summary
Observant logistic coordinator with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in carriers relations and communication.
Overview
11
11
years of professional experience
Work History
Logistics Coordinator
Lean Staffing
05.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Look and assign the best carrier for each load needs to be hauled
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with carriers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Studied data to identify trends and patterns in transportation activity.
Commercial Assistant
CS ONE LOGISTICS
10.2022 - 05.2023
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Networked to identify potential new clients and expand geographic territories.
Concierge
Hilton
10.2017 - 03.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Butler
Hilton
02.2013 - 06.2017
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
Room Service Attendant
Hilton
08.2012 - 02.2013
- Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
- Handled guests dry cleaning orders and delivered any packages that arrived for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Verified accuracy and quality of orders before delivery.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Increased sales significantly by upselling higher-end products to customers.
- Processed customer payments to accurately record transactions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
COMMERCIAL ENGLISH - WAITER AND BAR
SERVICIO NACIONAL DE APRENDIZAJE
Bogotá08.2007
Skills
- Shipping Documentation
- Contract Negotiation
- Inventory Control
- Driver Scheduling
- Transportation Management
- Shipment Tracking
- Problem-Solving
- Decision-Making
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Logistics Coordinator
Lean Staffing
05.2023 - Current
Commercial Assistant
CS ONE LOGISTICS
10.2022 - 05.2023
Concierge
Hilton
10.2017 - 03.2020
Butler
Hilton
02.2013 - 06.2017
Room Service Attendant
Hilton
08.2012 - 02.2013
COMMERCIAL ENGLISH - WAITER AND BAR
SERVICIO NACIONAL DE APRENDIZAJE
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