Andrew J. Espinoza
509 46th Avenue Greeley
Summary
Dynamic professional with extensive experience in customer service and sales. Proven ability in conflict resolution and effective communication skills enhancing client satisfaction and driving repeat business. Skilled in data management and health information accuracy, consistently delivering results in fast-paced environments. Adaptable team player committed to excellence in every interaction.
Overview
15
15
years of professional experience
Work History
Sever and Bartender at
Wyoming’s Rib and Chophouse
Laramie
06.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
School Bus Driver at
Albany County School District 1
Laramie
09.2018 - 05.2023
- Conducted pre-trip and post-trip inspections to ensure vehicle safety.
- Operated school bus safely following designated routes and schedules.
- Enforced safety rules and regulations to promote a safe environment.
- Transported students to school in a timely manner while keeping assigned route schedule.
Real Estate Agent at
RE/MAX Quality Real Estate
Laramie
09.2018 - 01.2021
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Created detailed property descriptions for use in marketing material.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Maintained updated knowledge of local real estate markets.
- Prepared comparative market analysis to estimate properties' value.
- Provided guidance to clients throughout the entire buying or selling process.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Managed real estate transactions from initiation to closing.
Residential Care Provider at
Cathedral Home for Children
Laramie
08.2017 - 08.2018
- Provided daily care and support to children in residential settings.
- Monitored behavior and documented incidents to maintain safety and well-being.
- Collaborated with team members to develop individualized care plans.
- Communicated effectively with children, fostering trust and rapport.
- Participated in training sessions to enhance caregiving skills and knowledge.
Sever and Manager at
Johnny Carino's Restaurant
West Jordan
08.2015 - 01.2016
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
Home Theater Sales Associate at
Best Buy
Park City
08.2014 - 01.2015
- Assisted customers in selecting electronics and accessories tailored to their needs.
- Operated point-of-sale system for efficient transaction processing and inventory management.
- Educated customers on product features and benefits to enhance their buying experience.
Vehicle Sales Consultant at
Laramie Ford
Laramie
10.2013 - 12.2013
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Conducted vehicle demonstrations to highlight features and benefits to potential buyers.
- Collaborated with the finance team to facilitate vehicle financing options for clients.
- Maintained up-to-date knowledge of Ford vehicle specifications and industry trends.
Medical Records and Health Information Technician
Laramie Physicians for Women and Children
Laramie
08.2011 - 05.2013
- Maintained patient confidentiality while managing electronic medical records.
- Assisted healthcare providers in accessing patient information during consultations.
- Communicated with patients regarding documentation requirements for their records.
- Provided technical support for computer applications related to clinical documentation systems.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Assisted with the release of confidential health information according to established procedures.
- Implemented new technologies related to healthcare information management systems.
Flooring Sales Specialist at
Albany County Carpet
Laramie
06.2010 - 08.2011
- Assisted customers in selecting the right flooring options based on preferences.
- Educated clients about flooring materials, styles, and installation processes.
- Collaborated with installation teams to ensure timely project completion and quality standards.
- Managed inventory levels to maintain adequate stock of flooring products and materials.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
Education
Bachelor of Arts - Criminal Justice
University of Wyoming
Laramie, WY12-2024
Skills
- Critical thinking
- Research skills
- Case management
- Effective communication
- Customer service
- Team collaboration
- Conflict resolution
- Health information accuracy
- Data management
- Problem solving
- Account management
- Written and verbal communication
- Records management
- Health information management
- Professional demeanor
- Adaptability
References
References available upon request.
Timeline
Sever and Bartender at
Wyoming’s Rib and Chophouse
06.2023 - Current
School Bus Driver at
Albany County School District 1
09.2018 - 05.2023
Real Estate Agent at
RE/MAX Quality Real Estate
09.2018 - 01.2021
Residential Care Provider at
Cathedral Home for Children
08.2017 - 08.2018
Sever and Manager at
Johnny Carino's Restaurant
08.2015 - 01.2016
Home Theater Sales Associate at
Best Buy
08.2014 - 01.2015
Vehicle Sales Consultant at
Laramie Ford
10.2013 - 12.2013
Medical Records and Health Information Technician
Laramie Physicians for Women and Children
08.2011 - 05.2013
Flooring Sales Specialist at
Albany County Carpet
06.2010 - 08.2011
Bachelor of Arts - Criminal Justice
University of Wyoming
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