Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Roman

Denver

Summary

Dynamic Associate Manager with a proven track record at Sonics Drive In, excelling in staff management and strategic planning. Enhanced employee engagement and client satisfaction through effective training and operational improvements, achieving significant cost savings. Skilled in negotiation and team leadership, fostering a collaborative and high-performance workplace culture.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

3
3
years of professional experience

Work History

Associate Manager

Sonics Drive In
04.2024 - Current
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Improved client satisfaction by consistently delivering high-quality work on schedule.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.

Crew Trainer

McDonald's
10.2022 - 02.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Crew Member

Qdoba Eats
01.2022 - 10.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

Associate of Arts - Criminal Justice

Community College of Aurora
Aurora, CO
05-2026

High School Diploma -

Montbello High School
5000 Crown Blvd Denver, Co 80239
05-2024

Skills

  • Staff management
  • Strategic planning
  • Negotiation
  • Operations management
  • Staff training and development
  • Public speaking
  • Customer service
  • Decision-making
  • Team leadership
  • Teamwork and collaboration
  • Money handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate Manager

Sonics Drive In
04.2024 - Current

Crew Trainer

McDonald's
10.2022 - 02.2024

Crew Member

Qdoba Eats
01.2022 - 10.2022

Associate of Arts - Criminal Justice

Community College of Aurora

High School Diploma -

Montbello High School
Andrew Roman