Andrew Prelich
Fort Collins
Summary
Adept at fostering guest relations and ensuring safety, I excelled in roles at Mountain Creek Resort and Mcafee Ski and Snowboard. Leveraging strong work ethic and weather monitoring skills, I significantly enhanced customer satisfaction and operational efficiency. My proactive approach and effective communication underpin my ability to meet and exceed employer expectations.
Skilled in operating machinery within high-traffic, outdoor environment, ensuring smooth and safe operations. Developed expertise in customer service and attention to detail, focusing on providing positive experience for guests. Looking to transition these skills into new field, bringing strong commitment to safety and efficiency.
Overview
2
2
years of professional experience
Work History
Ski Lift Operator
Mountain Creek Resort
12.2024 - 01.2025
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
- Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
- Interpreted forecasted snow conditions to prepare for snow removal.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
- Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
- Collaborated with other mountain staff to ensure timely opening and closing of ski lifts, maintaining optimal operation hours for guests.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Ensured proper functioning of ski lift communication systems, enabling smooth coordination between operators and mountain personnel.
- Educated guests on proper lift usage, ensuring a safe and enjoyable experience while minimizing risk of accidents or injuries.
- Exhibited strong attention to detail by consistently verifying that all passengers met the required height and age restrictions before boarding ski lifts.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.
- Improved overall efficiency by conducting routine maintenance checks on ski lift equipment as per established guidelines.
- Maintained a safe skiing environment with regular inspections of lift machinery and reporting any issues to management.
- Learned and enforced lift rules, policies and procedures.
- Alerted mountain staff of any serious problems on lift.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Rental Associate
Mcafee Ski and Snowboard
10.2022 - 01.2025
- Assisted customers with rental process, ensuring smooth transactions.
- Improved customer satisfaction by quickly addressing rental inquiries.
- Provided detailed information about rental options, enhancing customer decision-making.
- Cleaned and maintained rental equipment to ensure quality standards.
- Coordinated with team members to streamline rental operations and improve efficiency.
- Documented rental agreements for accurate customer records.
- Improved equipment readiness with thorough inspection and maintenance tasks.
- Developed strong rapport with customers to encourage repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Promoted a positive work environment by fostering collaboration and open communication among team members.
Education
Bachelor of Science - Construction Management
Colorado State University
Fort Collins, CO12-2027
Skills
- Initiative-taking
- Weather monitoring
- Written communication
- Safety guidelines
- Time management abilities
- Interpersonal communication
- Guest relations
- Equipment operation
- Decision-making
- Excellent communication
- Strong work ethic
Timeline
Ski Lift Operator
Mountain Creek Resort
12.2024 - 01.2025
Rental Associate
Mcafee Ski and Snowboard
10.2022 - 01.2025
Bachelor of Science - Construction Management
Colorado State University
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