Andrew Paul
Loveland
Summary
Highly skilled and enthusiastic professional with more than over Ten years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Home Health Care Management
Consummer Direct Care
06.2021 - Current
- Optimized resource allocation by forecasting staffing requirements based on anticipated client caseloads while staying within budgetary constraints.
- Reduced hospital readmission rates through effective coordination of home health services and timely interventions.
- Established strong relationships with community partners to facilitate referrals and seamless transitions between care settings for patients.
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to inform customized care plans.
- Improved patient satisfaction by implementing personalized care plans and regular followups.
- Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing metrics reports, and soliciting feedback from patients/families regarding their experiences under care management supervision.
- Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.
- Promoted a culture of continuous learning and professional growth for staff through ongoing training, performance evaluations, and opportunities for career advancement.
- Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
- Evaluated patient needs to ensure appropriate allocation of resources and optimal care outcomes.
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Resolved conflicts among staff members by mediating discussions and facilitating problem-solving strategies focused on achieving common goals.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Lead Quality Medication Aid
Morning Star Health
07.2019 - 08.2021
- Conducted root cause analyses for major defects, leading to effective corrective actions preventing future occurrences.
- Implemented continuous improvement initiatives to optimize product design, resulting in higher durability and reliability.
- Facilitated cross-training among team members for enhanced knowledge sharing and skill diversification, fostering a versatile workforce capable of tackling various challenges in the ever-evolving field of engineering.
- Optimized test plans for maximum coverage while minimizing resource utilization, striking an ideal balance between effectiveness and efficiency.
Owner
Helping Hands Home Care LLC
01.2016 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Sports Medicine
Front Range Community College
Fort Collins CO06.2011
Skills
- Care Planning
- Client Confidentiality
- Scheduling Coordination
- Cultural Competency
- Home Care Software
- Client Advocacy
- Medical terminology knowledge
- Critical Thinking
- Patient Safety
- Decision-Making
- Patient Care Assessment
- Patient Education
- Certified in CPR/AED
- Training and mentoring
- Patient education and counseling
- Employee Supervision
- Medication Dispensing
- HIPAA Guidelines
- Clinical Staff Management
- Problem Identification
- Employee Recruitment and Hiring
- Staff Management
- Quality Control
- Schedule Management
- Patient Advocacy
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Employee Work Scheduling
- Staff Supervision
- Drug Inventory Management
- Patient Relations
- Performance monitoring
- Data Analysis
- Employee Training Program
- Risk Management
- Records Management
- Organizational Goal Development
- Administrative Staff Supervision
- Budget Planning
- Health Information Systems
- Process Improvement
- Medicare Compliance
- Inventory and restocking
- Facility Oversight
- Electronic Medical Record Software
- Care Delivery
- Drug utilization review
- Budget Development
Timeline
Home Health Care Management
Consummer Direct Care
06.2021 - Current
Lead Quality Medication Aid
Morning Star Health
07.2019 - 08.2021
Owner
Helping Hands Home Care LLC
01.2016 - 11.2020
Associate of Science - Sports Medicine
Front Range Community College
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