Andrew Moreno Flores
Brighton
Summary
Experienced and dedicated Guest Service Supervisor with a strong background in front office operations and team leadership, gained through a successful tenure in Denver at the Renaissance Denver City Center. Known for delivering exceptional guest experiences and fostering a positive, high-performing team environment. I have been recognized for excellence in service and leadership, earning both Employee of the Quarter and Employee of the Year awards. Proven ability to manage day-to-day operations efficiently, resolve guest concerns with professionalism, and support team development through mentorship and hands-on guidance. Passionate about excellent hospitality, Skilled in managing revenue, overseeing financial responsibilities, and ensuring accurate billing and reporting to support the property’s profitability. Committed to upholding the highest standards of service.
Overview
3
3
years of professional experience
Work History
Guest Service Supervisor
Stonebridge
Denver
10.2023 - Current
- Reviewed sales reports from previous days, weeks, months to identify any potential opportunities or areas of concern.
- Ensured compliance with all hotel policies, standards, and regulations related to guest services.
- Supervise daily front desk and guest service operations to ensure smooth and efficient service.
- Train, mentor, and support guest service associates to deliver high-quality customer service.
- Handle escalated guest concerns or complaints with professionalism and prompt resolution.
- Monitor staff performance and provide regular feedback or coaching as needed.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Ensure adherence to company policies, procedures, and service standards.
- Manage scheduling, attendance, and shift coverage for guest service staff.
- Assist in implementing and improving guest service processes and initiatives.
- Track guest feedback and reviews to identify areas for improvement.
- Maintain a welcoming and professional environment in the lobby and front desk areas.
Housekeeping Supervisor
White Lodging
Denver
10.2022 - 10.2023
- Supervise and coordinate the daily activities of housekeeping staff to ensure cleanliness and organization.
- Inspect guest rooms, public areas, and back-of-house spaces to maintain quality standards.
- Train new housekeeping employees on cleaning techniques, safety procedures, and company policies.
- Assign tasks and manage daily schedules for housekeeping team members.
- Ensure proper inventory and usage of cleaning supplies and equipment.
- Handle guest requests or complaints related to housekeeping promptly and professionally.
- Monitor staff performance and provide coaching or corrective feedback when needed.
- Ensure compliance with health, safety, and hygiene standards.
- Report maintenance issues or damage to appropriate departments for resolution.
- Support a positive and productive work environment through strong communication and leadership.
Office Assistant
Superior Staffing LLC
04.2022 - 10.2023
- Copied, sorted and filed records of office activities and business transactions.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Monitor staff performance and provide regular feedback or coaching as needed.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Ensure adherence to company policies, procedures, and service standards.
- Manage scheduling, attendance, and shift coverage for guest service staff
Education
High School Diploma -
Riverdale Ridge Highschool
Brighton, CO05-2023
Some College (No Degree) - Business + Biomedical Science
Front Range Community College
Westminster, COSkills
- Leadership and team management – Able to motivate and guide front desk staff effectively
- Customer service excellence – Handles guest interactions with professionalism and warmth
- Problem-solving skills – Quickly resolves guest concerns and operational issues
- Strong communication – Clear, confident, and professional in both verbal and written communication
- Organizational skills – Manages schedules, check-ins/outs, and administrative tasks efficiently
- Multitasking ability – Handles multiple guest needs and operational duties simultaneously
- Attention to detail – Ensures accuracy in bookings, billing, and guest information
- Technical proficiency – Skilled with property management systems (PMS), phones, and office software
- Calm under pressure – Maintains composure during busy or stressful situations
- Knowledge of front office operations – Understands standard procedures, policies, and hospitality protocols
- Empathy and patience – Listens actively and handles guest concerns with care
- Conflict resolution – De-escalates tense situations and finds positive outcomes for all parties
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Websites
Affiliations
- MMA
- Hiking
- Frolicking
- Soccer
- Studying
- Meditation
Accomplishments
- Stonebridge Employee of the Year
- Stonebridge Employee of the Quarter
References
References available upon request.
Timeline
Guest Service Supervisor
Stonebridge
10.2023 - Current
Housekeeping Supervisor
White Lodging
10.2022 - 10.2023
Office Assistant
Superior Staffing LLC
04.2022 - 10.2023
High School Diploma -
Riverdale Ridge Highschool
Some College (No Degree) - Business + Biomedical Science
Front Range Community College