Andrew Gudino
Centennial
Summary
Dynamic Customer Service Representative with a proven ability to effectively balance customer needs and company objectives. Expertise in fostering loyalty and cultivating long-term client relationships while consistently exceeding sales targets. Adept at navigating challenging situations with professionalism and a solutions-oriented approach, ensuring customer satisfaction remains a top priority. Committed to delivering exceptional service that drives business success and enhances the overall customer experience.
Overview
7
7
years of professional experience
Work History
Banking Teller
Wells Fargo
Aurora, CO
05.2023 - Current
- Deliver professional, personalized service while supporting clients with everyday transactions and account needs.
- Process deposits, withdrawals, payments, and transfers accurately in a high-volume environment.
- Safeguard confidential customer information and follow banking regulations, security procedures, and compliance standards.
- Educate customers on products, services, and account options to support financial goals.
- Resolve concerns efficiently using clear communication, problem-solving, and relationship-building skills.
- Balance cash drawers daily, maintaining a high level of accuracy and accountability.
- Collaborate with branch team members to improve customer experience and operational efficiency.
- Adapt quickly to changing priorities and customer needs in a fast-paced financial setting.
Part-Time Stocking Associate
Walmart Neighborhood Market
Glendale, AZ
12.2020 - 09.2021
- Worked under a team lead as a supportive team member.
- Acted quickly to get items from backroom pallets into shelves of the store.
- Proceeded to follow safety regulations with spills and lifts.
- Adapted to change of roles as a team member.
- Supported customer service needs.
- Gained hands-on experience working in a backroom environment and developed familiarity with its workflow and standards.
CUSTOMER SERVICE ASSOCIATE
Gudino's Tile and Natural Stone
Glendale, AZ
05.2019 - 12.2020
- Strengthened customer relationships through friendly, knowledgeable, and positive communication.
- Processed customer account updates and service requests using Xcel.
- Answered routine questions and resolved service concerns with prompt, solution-focused support.
- Assisted customers by locating products and loading heavy purchases safely.
Cashier, Cook, and Prepper
Lola's Tacos Food Truck & State Farm Stadium
Glendale, AZ
10.2020 - 12.2020
- Understanding the workplace of a small business yet busy.
- Worked with money and a cash register system.
- Delivered orders and assisted customers by taking their order.
- Maintaining composure during stressful busy times.
- Cooking large amounts of food (Mexican authentic).
- Prepared food to be given to customers.
Education
High School -
Ironwood High School
Glendale, AZ05-2022
Associate of Arts - Business
Community College of Aurora
Aurora, CO05-2028
Skills
- Languages: Fluent in Spanish and English (spoken and written)
- Customer & Relationship Support
- Customer service & relationship building
- Problem solving & conflict resolution
- Professional written & verbal communication
- Team collaboration
- Banking & Financial Operations
- Banking transactions & cash handling
- Financial account support
- Administrative, Compliance & Technology
- Attention to detail & accuracy
- Confidential information handling
- Regulatory & security compliance
- Microsoft Office & computer systems
- Data entry & documentation
- Time management & organization
- Multitasking in fast-paced environments
- Adaptability & critical thinking
Languages
English
Spanish
Native or Bilingual
Timeline
Banking Teller
Wells Fargo
05.2023 - Current
Part-Time Stocking Associate
Walmart Neighborhood Market
12.2020 - 09.2021
Cashier, Cook, and Prepper
Lola's Tacos Food Truck & State Farm Stadium
10.2020 - 12.2020
CUSTOMER SERVICE ASSOCIATE
Gudino's Tile and Natural Stone
05.2019 - 12.2020
High School -
Ironwood High School
Associate of Arts - Business
Community College of Aurora