ANDREW DEMELLO
Colorado Springs,CO
Summary
Seeking employment with a company that offers the opportunity to further develop my existing skill set. Driven by a strong passion to find an employer that values professional growth and where I can make meaningful contributions as an integral part of a cohesive team.
Overview
8
8
years of professional experience
Work History
Checker
Safeway
03.2024 - Current
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Cashier
Good2Go
10.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocker
Liquor Stop
11.2022 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Receptionist
HR Block
12.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed up to 30+ calls a day
Associate Team Lead
HR Block
11.2020 - 04.2021
- Enhanced team productivity by implementing efficient workflow processes and providing guidance on task prioritization.
- Managed workload distribution effectively, balancing tasks among team members according to their strengths and areas of expertise.
- Negotiated resource allocation with other departments as needed for project success, promoting collaborative working environments across the organization.
- Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
- Served as a liaison between upper management and team members, effectively communicating goals, expectations, and updates.
- Recognized and celebrated the achievements of team members, fostering motivation and commitment to excellence.
- Ensured compliance with company policies and procedures by closely monitoring the actions of all team members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Front End Associate
Cinemark
08.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
Caretaker
Ariel Clinical Services
10.2019 - 01.2020
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
Front End Associate
Sam's Club
06.2019 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Cashier/Front End Associate
Walmart
11.2017 - 09.2018
- Responsible for register, maintained register drawer, processed customer purchases, managed credit card payments, assisted customers as needed, maintained a clean and professional work environment, assisted managers with multiple register cash pick-ups, when requested supported other departments store wide with stocking and restocking returns, process and distributed lay-a-ways
Cart Associate
Walmart
07.2017 - 11.2017
- Gathered carts and returned them inside cart bays, assisted as needed with loading large/heavy customer purchases, greeted customers, trained and used the electronic cart return pusher, maintained electronic wheel chairs, maintained a clean and professional work environment, trained new cart associates, assisted as needed with store wide stocking and restocking returns
Education
No Degree -
MESA RIDGE HIGH SCHOOL
Colorado Springs, CO05.2018
Skills
- HTML Coding
- Office Suite Programs
- Accountability
- Multitasking
- Building Relationships
- Responsibility
- Teamwork
- Customer Service
- Handling Pressure
- Quick Learner
- Quality Control
- Building Trade Safety
- Money handling
- Issue resolution
- Office management
- Office administration
- Document management
- Clerical support
- Inventory control
- Employee supervision
Activities
- The Mill Vocational Program, 08/01/17 - 05/01/18, Ladder safety and usage certificate, Building Trade Safety, Trained and certified on the usage of a variety of power tools, Construction math, Green Building, Rafting, Woodworking, Framing, Roofing, Garage Door Installation, Working on a construction site/project as a team safely and effectively
- High School Choir, Two Years, Practiced, Performed, Attended Competitions, Helped set up and put away equipment before and after performances and competitions
- Youth Barista Training Program, Customer service training, Drink making procedures and recipes, Trained on barista equipment
- NJROTC, Discipline, Teamwork, Accountability, Military structure and protocol
- Web Design Class, 2017, Microsoft Office training (Word, One Drive, Excel, PowerPoint), Created a webpage with HTML coding
- Miscellaneous Work, Babysitting: Responsible for the supervision, safety, and well being of up to three children, General physical labor jobs such as hauling off trash, moving large items, light housekeeping, and lawn and yard work
Timeline
Checker
Safeway
03.2024 - Current
Cashier
Good2Go
10.2023 - 02.2024
Stocker
Liquor Stop
11.2022 - 09.2023
Receptionist
HR Block
12.2021 - 04.2022
Associate Team Lead
HR Block
11.2020 - 04.2021
Front End Associate
Cinemark
08.2020 - 11.2020
Caretaker
Ariel Clinical Services
10.2019 - 01.2020
Front End Associate
Sam's Club
06.2019 - 10.2019
Cashier/Front End Associate
Walmart
11.2017 - 09.2018
Cart Associate
Walmart
07.2017 - 11.2017
No Degree -
MESA RIDGE HIGH SCHOOL
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