Andrew Clark
Colorado Springs
Summary
Detail-oriented Quality Assurance Engineer with extensive experience in test plan development, bug tracking, and regression testing. Proven ability to enhance software quality through collaboration and Agile methodologies.
Overview
10
10
years of professional experience
Work History
Quality Assurance Engineer
CityCheers Media
Dallas
09.2017 - Current
- Developed and executed test plans for web-based applications and Android/iOS Apps
- Collaborated with developers to identify and resolve software defects, enhancing overall software quality.
- Documented test results and created detailed bug reports, facilitating quicker resolution of issues by the development team.
- Conducted regression testing to ensure functionality after updates and changes.
- Evaluated existing processes within Quality Assurance department, recommending improvements that streamlined testing workflows.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Identified, documented, and tracked bugs throughout the development process using Redmine.
Technical Support Representative
POSLeader
Denver
04.2016 - 04.2017
- Assisted customers with technical issues and questions regarding DinerWare POS
- Resolved hardware and software issues remotely using Splash Top
- Documented customer interactions in the CRM system for future reference.
- Performed on-site installation of DinerWare POS including networking
Education
Associate of Applied Science -
Argosy University
Denver, CO12-2008
Skills
- Quality analysis
- Test plan development
- Regression testing
- Bug tracking
- Agile methodologies
Timeline
Quality Assurance Engineer
CityCheers Media
09.2017 - Current
Technical Support Representative
POSLeader
04.2016 - 04.2017
Associate of Applied Science -
Argosy University